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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic leadership, financial planning, and operational management to drive sustainable growth and customer retention. Proven ability to develop high-performing teams and establish accountability structures while fostering collaboration and innovation.
Highest-signal resume keywords
15+ Years Leadership ExperienceFinancial AcumenGrowth Strategy DevelopmentKPI EstablishmentExecutive Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial PlanningOperational ManagementStrategy DevelopmentPerformance MetricsChange ManagementCustomer Relationship ManagementTeam DevelopmentRisk IdentificationMarket ExpansionTransformation Initiatives
Soft Skills
Executive PresenceCollaborationAccountabilityInnovationCommunication
Certifications & Qualifications
Bachelor's Degree in Business AdministrationBachelor's Degree in AccountingBachelor's Degree in FinanceBachelor's Degree in Public Administration
Industry Keywords
GovTechPublic FinanceRevenue AdministrationTax AdministrationComplianceRegulatory ServicesSaaSTechnology-Enabled ServicesProfessional ServicesPublic-Sector Solutions
About the role
Key responsibilities & impact- Lead the vision, strategy, financial planning, and operational direction for the Line of Business
- Provide executive leadership across delivery, customer success, growth, sales support, operations, product, and technology partnerships
- Develop and execute strategies driving sustainable revenue growth, profitability, and customer retention
- Expand existing customer relationships and support new customer acquisition
- Build scalable operating processes, performance metrics, and accountability structures
- Develop, coach, and empower business unit leaders
- Align resources with strategic priorities and customer commitments
- Partner with Product and Technology leaders to evolve solutions for customer and market needs
- Evaluate expansion into new markets, products, and services
- Strengthen customer experience through consistent delivery and proactive executive engagement
- Establish KPIs and use data to identify risks, opportunities, and improvement areas
- Lead organizational change and transformation initiatives
- Develop and retain high-performing talent and address capability gaps
- Foster collaboration, ownership, accountability, innovation, and continuous improvement
- Represent the organization with customers, prospects, industry partners, government leaders, and external stakeholders
- Communicate performance, opportunities, risks, and priorities to executive leadership
Requirements
What you’ll need- 15+ years of progressive leadership experience in delivery, operations, professional services, government technology, or a related field
- Significant experience leading senior managers, directors, and multidisciplinary teams
- Demonstrated success managing a complex business with responsibility for financial and operational performance
- Experience developing and executing growth and transformation strategies
- Strong business and financial acumen
- Track record of building high-performing teams and developing strong leaders
- Experience establishing KPIs, operating rhythms, and accountability structures
- Strong executive presence and ability to build trusted relationships with customers, employees, executives, and external stakeholders
- Excellent communication skills and ability to simplify complex issues and drive alignment
- Ability to balance strategic thinking with practical execution
- Comfort operating in a fast-moving environment with evolving priorities
- Bachelor's degree in Business Administration, Accounting, Finance, Public Administration, or related discipline preferred
- Equivalent executive-level experience will also be considered
- Preferred experience in state and local government, GovTech, public finance or revenue administration, tax administration, compliance, licensing, regulatory services, SaaS or technology-enabled services, professional or managed services, public-sector solutions, or large-scale organizational or technology transformations
