Principal Solution Consultant – Pre-Sales

Neuron

. Lead deep-dive discovery sessions to understand prospects' Contact Center and Field Service workflows, data availability, and pain points .

Posted 10/25/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Solution Consulting and Sales Engineering for SaaS products, with a strong focus on Contact Center and Field Service workflows. Proficient in delivering tailored product demonstrations and managing complex sales cycles while collaborating with cross-functional teams.

Highest-signal resume keywords

Solution Consulting ExperienceEnterprise Selling ExperienceFunctional Knowledge of ServiceNowExceptional Presentation SkillsUnderstanding of APIs and Cloud Security

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contact Center WorkflowsField Service WorkflowsData StructuresROI ModelingTriage and Dispatch ManagementBreak-Fix Lifecycle KnowledgeSales EngineeringProofs of Concept ManagementCustomer Use Case AnalysisData Ingestion

Soft Skills

Exceptional Presentation SkillsAbility to Command a RoomCollaborative CommunicationFeedback Loop FacilitationStakeholder Engagement

Tools & Technologies

Salesforce Service CloudMicrosoft DynamicsOracle CXServiceNowCloud Security Solutions

Industry Keywords

ManufacturingMedical DevicesHigh TechRFP ResponsesRFIsInfoSec Questionnaires

Tech Stack

Tools & technologies

CloudOracleServiceNow

About the role

Key responsibilities & impact

Lead deep-dive discovery sessions to understand prospects' Contact Center and Field Service workflows, data availability, and pain points
Configure and deliver tailored product demonstrations showing specific customer use cases and business impact
Define success criteria and manage the scope of pre-sales proofs of concept
Work with customer Subject Matter Experts to validate AI predictions and collect iterative feedback
Partner with the sales team to build ROI models around First Time Fix Rate, Truck Rolls, and Average Handling Time
Lead responses to RFPs, RFIs, and InfoSec questionnaires
Ensure customers are comfortable with the company's architecture and security
Act as the feedback loop between the market and the Neuron7 Product team
Advocate for product capabilities that will help close future business

Requirements

What you’ll need

Applicants must be currently authorized to work in the United States on a full-time basis
5+ years of experience in Solution Consulting / Sales Engineering for SaaS product companies
Enterprise selling experience and ability to navigate complex, multi-stakeholder sales cycles
Deep functional knowledge of Contact Center and Field Service use cases
Understanding of triage, dispatch, parts management, and the "break-fix" lifecycle
Experience with customers in Manufacturing, Medical Devices, or High Tech is highly preferred
Functional knowledge of ServiceNow, Salesforce (Service Cloud/FSM), Microsoft Dynamics, or Oracle CX ecosystems
Ability to read and understand data structures
Comfort discussing APIs, data ingestion, and cloud security with IT stakeholders
Exceptional presentation skills
Ability to command a room of executives and whiteboard workflows with service managers

Benefits

Comp & perks

100% remote position
Up to 30% travel for customer meetings and presentations, in-person office trainings in San Jose, and industry conferences