IT Support Technician

Nevada Health Centers

. Receive, document, prioritize, troubleshoot, and resolve user requests involving desktop systems, software, hardware, networking, communications, and remote connections .

Posted 10/17/2026full-timeLas Vegas • Nevada • United StatesJuniorMid-Level💰 $18 - $21 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and resolving user requests related to desktop systems, software, and networking while ensuring compliance with HIPAA and OSHA regulations. Capable of training users and recommending improvements to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Hardware/Software Support ExperienceNetworking And Server ManagementStrong Verbal And Written CommunicationCompliance With HIPAA And OSHAUser Security Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical DocumentationSystem EvaluationInstallation And ConfigurationUser TrainingIncident ResolutionData Integrity SupportAsset ControlSoftware Licensing ComplianceRemote Connections

Soft Skills

Positive Working RelationshipsDiscretionCoaching

Industry Keywords

HIPAAOSHAHealth CenterUser RequestsCustomer SatisfactionTechnical SupportInventory ManagementCommunications

About the role

Key responsibilities & impact

Receive, document, prioritize, troubleshoot, and resolve user requests involving desktop systems, software, hardware, networking, communications, and remote connections
Own incidents through resolution, apply temporary or permanent fixes, escalate issues when appropriate, monitor aging requests, and help ensure timely service restoration
Install, configure, test, maintain, and repair technology
Evaluate hardware, software, and system solutions
Maintain technical documentation
Recommend improvements to support procedures, response times, training, and customer satisfaction
Train and coach users
Consult on business processes and technology solutions
Support user security administration and data integrity
Coordinate equipment delivery, software licensing compliance, inventory, and asset control
Support departmental initiatives and complete other assignments from department leadership

Requirements

What you’ll need

High School diploma or equivalent and two years of experience in hardware/software support, or Associate degree in related field
Networking and server management experience
Bachelor degree in related field
Strong verbal and written communication
Positive working relationships with technical and non-technical colleagues and customers
Discretion in protecting confidential information within NVHC systems
Compliance with HIPAA, OSHA, and other regulatory requirements
Travel to health center locations as needed
Ability to regularly lift and/or move up to 20 pounds

Benefits

Comp & perks

Competitive compensation, with annual merit increases
Company sponsored PPO medical plan and buy-up option
Vision and dental plans
403(b) retirement plan with employer match
Generous time-off policy
Ten (10) paid holidays plus one (1) float holiday
Company paid life/AD&D policies
Company paid long-term disability policies