Referral Resource Coordinator – Critical Care/OPO

New England Donor Services

. Manage referral and case activity .

Posted 10/13/2026full-timeWaltham • Massachusetts • United StatesMid-LevelSenior💰 $40 - $43 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing donor referrals and case activities within Critical Care/ICU settings, ensuring effective communication and customer service while adhering to standards of practice. Proficient in analyzing electronic medical records and assessing donor suitability based on medical history and lab values.

Highest-signal resume keywords

Critical Care ExperienceOPO ExperienceElectronic Medical Record AnalysisCustomer Service in ICUOrgan Donation Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pathophysiology UnderstandingHemodynamics KnowledgeDonor Suitability AssessmentCase MultitaskingResponse Prioritization

Soft Skills

Effective CommunicationOrganizational SkillsStress Management

Tools & Technologies

WordExcelOutlookTrue NorthHospital EMRs

Industry Keywords

Referral ManagementDonation CoordinationCritical CareICUNEDS Mission

About the role

Key responsibilities & impact

Manage referral and case activity
Ensure follow-up and/or on-site hospital response meets NEDS’ mission and best serves donor families
Provide oversight of new and open referrals
Dispatch staff 24 hours a day, 365 days a year
Collaborate with NEDS team members and key hospital partners in Critical Care/ICU settings
Assess donor suitability and determine the type of response necessary
Work a remote schedule consisting of 16-hour and 8-hour shifts

Requirements

What you’ll need

Ability to work remotely for a mix of 16-hour and 8-hour shifts
RRCs currently work 2 shifts of 16-hour days and 1 shift of 8-hour overnight per week
Ability to communicate effectively and provide good customer service in a Critical Care/ICU setting
Basic understanding of pathophysiology and critical-care-level hemodynamics
Ability to read, analyze, and interpret electronic medical records of patients receiving ICU-level care
Ability to assess donor suitability and determine the necessary response using lab values, diagnoses, and medical history
Ability to respond to changing needs and prioritize effectively during times of stress
Excellent organizational skills and ability to multitask cases
Adherence to standards of practice
Proficiency in Word, Excel, and Outlook
Ability to learn NEDS’ internal systems, such as True North, and hospital EMRs
Three to five years’ experience in a related field
Critical care hospital or pre-hospital experience required
OPO experience required
Previous OPO experience as a Donation Coordinator or in organ donor referral management strongly preferred
Candidates must be available to be on site in Waltham, MA for one week for New Hire Orientation

Benefits

Comp & perks

Competitive salaries
Generous paid time off program
BCBS Health and Dental Insurance
Healthcare Reimbursement Account
2x Annual Salary Life Insurance
Pet Insurance
Flexible Spending Account (FSA)
Short-Term and Long-Term Disability Coverage
403(b) Retirement Contribution
Tuition Reimbursement
Employee Assistance Program
Discounts through Working Advantage
Remote work capacity
New Hire Orientation