Referral Resource Coordinator – Critical Care/OPO

New England Donor Services

. Manage referral and case activity to ensure timely follow-up and/or hospital response .

Posted 10/2/2026full-timeWaltham • Massachusetts • United StatesMid-LevelSenior💰 $40 - $43 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing referrals and case activities in Critical Care/ICU settings, with a strong ability to assess donor suitability through electronic medical records and lab values. Proficient in multitasking and prioritizing cases effectively under stress while ensuring adherence to standards of practice.

Highest-signal resume keywords

Critical Care ExperienceOPO ExperienceElectronic Medical Records AnalysisOrganizational SkillsCustomer Service in ICU

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pathophysiology UnderstandingICU-Level HemodynamicsCase ManagementReferral ManagementDonor Suitability Assessment

Soft Skills

Effective CommunicationMultitaskingStress Management

Tools & Technologies

WordExcelOutlookNEDS Internal SystemsHospital EMRs

Industry Keywords

Critical CareICUDonation CoordinatorOrgan Donor Referral ManagementStandards of Practice

About the role

Key responsibilities & impact

Manage referral and case activity to ensure timely follow-up and/or hospital response
Oversee new and open referrals remotely
Dispatch staff 24 hours a day, 365 days a year
Assess donor suitability and determine the necessary response using ICU-level medical records, lab values, diagnoses, and medical history
Collaborate with NEDS team members and hospital partners in Critical Care/ICU settings
Prioritize and coordinate multiple cases during stressful and changing situations

Requirements

What you’ll need

Ability to work remotely for a mix of 16-hour and 8-hour shifts
RRCs currently work two 16-hour day shifts and one 8-hour overnight shift per week
Ability to communicate effectively and provide good customer service in a Critical Care/ICU setting
Basic understanding of pathophysiology and critical-care-level hemodynamics
Ability to read, analyze, and interpret electronic medical records of patients receiving ICU-level care to assess donor suitability and required response
Ability to respond to changing needs and prioritize effectively during times of stress
Excellent organizational skills and ability to multitask cases
Adherence to standards of practice
Proficiency in Word, Excel, Outlook, NEDS internal systems (e.g. True North), and hospital EMRs
Bachelor’s degree preferred
Three to five years’ experience in a related field
Critical care (hospital or pre-hospital) or OPO experience required
Previous OPO experience as a Donation Coordinator or in organ donor referral management strongly preferred
Must be available to be onsite in Waltham, Massachusetts for one week of New Hire Orientation

Benefits

Comp & perks

Generous paid time off program
BCBS Health and Dental Insurance
Healthcare Reimbursement Account
2x Annual Salary Life Insurance
Pet Insurance
Flexible Spending Account (FSA)
Short-Term and Long-Term Disability Coverage
403(b) Retirement Contribution
Tuition Reimbursement
Employee Assistance Program
Discounts through Working Advantage
Remote work capacity