Coordination Manager

New Era Technology

. Oversee work order execution .

Posted 10/1/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing work order execution, driving continuous improvement initiatives, and optimizing operational processes. Proven ability to lead teams, manage escalations, and analyze KPIs to enhance service delivery and operational excellence.

Highest-signal resume keywords

Project ManagementOperational ExcellenceKPI AnalysisStakeholder ManagementLeadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementWork Order ExecutionData-Driven Decision MakingTroubleshootingPerformance Metrics Analysis

Soft Skills

CoachingRelationship BuildingCommunication

Certifications & Qualifications

PMP Certification

Industry Keywords

Service DeliveryOperational ProcessesContinuous ImprovementRisk ManagementQuality Compliance

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Oversee work order execution
Drive continuous improvement initiatives
Optimize operational processes and ensure alignment with PMO standards
Provide leadership, coaching, and support to Service Coordinators and team members
Manage escalations and complex operational issues
Analyze KPIs and performance metrics to identify improvement opportunities
Collaborate with stakeholders and cross-functional teams to enhance service delivery
Implement risk, quality, and compliance practices to support operational excellence
Stay informed on industry trends and best practices to drive innovation

Requirements

What you’ll need

Must have 3–5+ years’ experience in a project, operations, or service delivery environment
Proven ability to manage and coordinate multiple workstreams simultaneously
Experience troubleshooting and resolving operational, project-related, and escalated issues
Proven leadership, coaching, or mentoring experience
Strong stakeholder management and relationship-building skills
Demonstrated success driving operational excellence and process improvement initiatives
Strong ability to analyze KPIs and implement data-driven improvements
Excellent verbal and written communication skills
PMP certification or equivalent professional project management qualification is highly regarded
Availability to work 3:00 AM to 12:00 PM Philippine Time and support some after-hours US and EMEA projects

Benefits

Comp & perks

Competitive benefits
Continuous training
Personal and professional development opportunities
Team-oriented, collaborative and inclusive workplace culture
Access to industry-certified experts