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Infrastructure Engineer, Bridge Coordinator
New Era Technology. Manage the planning, scheduling, and coordination of client installations, including software, hardware, server migrations, and other projects .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT project management, coordinating client installations, and managing infrastructure technologies while maintaining effective communication with stakeholders. Proficient in vendor coordination and adept at handling multiple projects in a corporate IT environment.
Highest-signal resume keywords
IT Project ManagementInfrastructure TechnologiesServiceNow Ticketing PlatformVendor CoordinationClient Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CablingWireless SystemsA/V SystemsEnd-User DevicesPC ImagingProject Management PracticesTechnical SupportProject Coordination
Soft Skills
Strong CommunicationOrganizational AbilitiesDetail-DrivenProactiveHighly Adaptable
Tools & Technologies
ServiceNow
Certifications & Qualifications
Degree in ITDegree in Computer ScienceIT Certification
Industry Keywords
Corporate ITProject CoordinationClient InstallationsRemote Issue ResolutionWorkplace Health and Safety Standards
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Manage the planning, scheduling, and coordination of client installations, including software, hardware, server migrations, and other projects
- Plan, schedule, coordinate, and communicate all elements of site and non-site installations and projects
- Communicate with external clients, account managers, engineers, and other stakeholders
- Coordinate allocation of skilled staff within time constraints
- Provide regular status reports on active projects, including risks to completing projects on time and on budget
- Reflect engineers' service calls in the service delivery calendar and communicate client instructions
- Communicate schedule changes to relevant stakeholders
- Record relevant data accurately in all systems
- Develop and maintain effective working relationships across departments
- Uphold workplace health and safety standards
- Perform other duties as required
Requirements
What you’ll need- Experience with infrastructure technologies: cabling, wireless, A/V systems, end-user devices, and PC imaging
- IT project management background preferred
- 2+ years of experience in corporate IT and project coordination
- 2+ years of technical support in a global setting (preferred)
- Skilled in using ServiceNow or equivalent ticketing platforms
- Experienced in vendor coordination and remote issue resolution
- Strong communication, organizational, and client engagement abilities
- Knowledgeable in project management practices and handling multiple projects
- Detail-driven, proactive, and highly adaptable
- Holds a degree or certification in IT, Computer Science, or a related discipline
Benefits
Comp & perks- Day 1 HMO + 1 Free dependent
- Health and Wellness Reimbursement Benefits
- Sunlife Group Insurance
- Company Salary Loans
- Government contributions
- Assistance with government loan payments
- 13th month pay
- Night differentials pay
- Holiday pay (for hours worked on holidays)
- Mandated Leaves
- Work equipment provided