Infrastructure Engineer – Bridge Coordinator

New Era Technology

. Manage the planning, scheduling and coordination of all client installations, including software, hardware, server migrations and other projects .

Posted 10/27/2026full-timeRemote • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT project management, coordinating client installations, and managing infrastructure technologies while ensuring effective communication and collaboration across departments. Proficient in using ticketing platforms and maintaining project schedules to achieve on-time and on-budget delivery.

Highest-signal resume keywords

IT Project ManagementServiceNow Ticketing PlatformInfrastructure TechnologiesVendor CoordinationClient Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project CoordinationTechnical SupportCablingWireless SystemsA/V SystemsEnd-User DevicesPC ImagingProject Management PracticesData RecordingRisk Management

Soft Skills

Strong CommunicationOrganizational AbilitiesDetail-DrivenProactiveHighly Adaptable

Certifications & Qualifications

Degree in ITDegree in Computer ScienceIT Certification

Industry Keywords

Corporate ITGlobal Technical SupportInstallation CoordinationService Delivery CalendarWorkplace Health and Safety

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Manage the planning, scheduling and coordination of all client installations, including software, hardware, server migrations and other projects
Plan, schedule, coordinate and communicate all elements of site and non-site installations and projects
Communicate with external clients, account managers and engineers to ensure efficient project and installation delivery
Coordinate and communicate allocation of skilled staff within time constraints
Provide status reports on active projects, including risks affecting on-time and on-budget completion
Reflect engineers’ service calls in the service delivery calendar and communicate client instructions
Communicate schedule changes to relevant stakeholders
Record relevant data accurately in all systems
Develop and maintain effective working relationships across departments
Uphold workplace health and safety requirements
Perform other duties as required

Requirements

What you’ll need

Experience with infrastructure technologies: cabling, wireless, A/V systems, end-user devices, and PC imaging
IT project management background preferred
2+ years of experience in corporate IT and project coordination
2+ years of technical support in a global setting (preferred)
Skilled in using ServiceNow or equivalent ticketing platforms
Experienced in vendor coordination and remote issue resolution
Strong communication, organizational, and client engagement abilities
Knowledgeable in project management practices and handling multiple projects
Detail-driven, proactive, and highly adaptable
Holds a degree or certification in IT, Computer Science, or a related discipline
Ability to work EST Hours (US)

Benefits

Comp & perks

Day 1 HMO + 1 Free dependent
Health and Wellness Reimbursement Benefits
Sunlife Group Insurance
Company Salary Loans
Government contributions
Assistance with government loan payments
13th month pay
Night differentials pay
Holiday pay (for hours worked on holidays)
Mandated Leaves
Work equipment provided
Continuous training
Personal and professional development opportunities