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Sales Support Specialist
New Era Technology. Provide day-to-day administrative and operational support to the sales team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in sales support through effective management of customer quotes, orders, and license agreements using ConnectWise. Strong organizational skills and attention to detail are essential for maintaining accurate records and supporting procurement activities.
Highest-signal resume keywords
Sales Support ExperienceConnectWise ProficiencyQuote PreparationCustomer Service SkillsMicrosoft Office Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quote PreparationOrder ProcessingLicense ManagementStock MonitoringProcurement Coordination
Soft Skills
Excellent CommunicationHighly OrganizedAttention to DetailProblem-SolvingTeam Player
Tools & Technologies
ConnectWiseCRM SystemsMicrosoft Office
Certifications & Qualifications
Relevant QualificationsVendor Certifications
Industry Keywords
Sales SupportIT Industry ExposureCustomer InquiriesVendor RelationshipsWarranty Claims
About the role
Key responsibilities & impact- Provide day-to-day administrative and operational support to the sales team
- Prepare and process customer quotes, orders, renewals, and associated documentation
- Manage license agreements, subscriptions, and license renewals through ConnectWise
- Coordinate procurement activities, including ordering, receipting, and product delivery
- Monitor stock levels, track stock movements, and assist with stock takes as required
- Liaise with suppliers to track orders, manage backorders, and maintain vendor relationships
- Assist customers and internal teams with warranty claims and product-related inquiries
- Maintain accurate customer, agreement, and sales activity records within ConnectWise
- Escalate pricing, delivery, or service issues to the relevant Account Manager
- Stay informed on current technologies, products, and industry trends
- Perform other duties as required to support the sales and operations teams
Requirements
What you’ll need- 2+ years of experience in Sales Support or similar role
- Experience preparing quotes, renewals, and processing orders
- Strong Microsoft Office and CRM/system skills
- Excellent communication and customer service skills
- Highly organized with strong attention to detail
- Able to manage priorities and meet deadlines
- Proactive, reliable, and a strong team player
- Good problem-solving and numerical skills
- Willing to learn and grow
- IT industry exposure is a bonus
- Relevant qualifications or vendor certifications are advantageous
- Ability to work Monday to Friday, 8:00AM–5:00PM Australian Time
Benefits
Comp & perks- Day 1 HMO + 1 free dependent
- Health and Wellness Reimbursement Benefits
- Sunlife Group Insurance
- Company Salary Loans
- Government contributions
- Assistance with government loan payments
- 13th month pay
- Night differential pay
- Holiday pay (for hours worked on holidays)
- Mandated Leaves
- Work equipment provided
- Continuous training
- Personal and professional development opportunities
- Competitive benefits