FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Service Coordinator
New Era Technology. Oversee multi-region service delivery by scheduling technicians, managing requests, and coordinating clients, vendors, and teams .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service coordination and scheduling, with a strong focus on managing technician assignments and ensuring service delivery compliance. Proficient in utilizing service management platforms and ticketing systems to enhance operational efficiency.
Highest-signal resume keywords
Service CoordinationScheduling Field TechniciansTicketing Systems ExperienceMicrosoft Office ProficiencyITIL Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service ManagementSchedulingMultitaskingOperational ReportingSLA ComplianceIT Infrastructure UnderstandingNetworking ConceptsCustomer ServiceTelephony ExperienceField Technician Coordination
Soft Skills
Strong Organizational SkillsExcellent Communication Skills
Tools & Technologies
Service Management PlatformsTicketing SystemsMicrosoft Office
Certifications & Qualifications
ITIL Certification
Industry Keywords
B2B CustomersContinuous ImprovementCCTVAccess ControlPhysical Security
About the role
Key responsibilities & impact- Oversee multi-region service delivery by scheduling technicians, managing requests, and coordinating clients, vendors, and teams
- Schedule and coordinate field technicians based on priority, location, and availability
- Monitor service tickets and ensure timely completion of work orders
- Coordinate with customers, vendors, subcontractors, and internal teams
- Manage technician schedules, job updates, and service documentation
- Track service performance and SLA compliance
- Prepare reports, forecasts, and operational updates
- Support invoicing and work order closure processes
- Escalate service issues and help resolve scheduling conflicts
- Maintain accurate records across service management platforms
- Support continuous improvement initiatives within service operations
Requirements
What you’ll need- 1-2 years of experience in service coordination, dispatch, project coordination, or a similar role
- Scheduling and any telephony experience is a plus
- Experience working with B2B customers
- Basic understanding of IT infrastructure and networking concepts
- Experience with ticketing systems and service management platforms
- Strong organizational and multitasking skills
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience coordinating and scheduling field technicians, vendors, or subcontractors
- Proficiency in Microsoft Office applications
- Exposure to telephony, access control, CCTV, or physical security environments is an advantage
- ITIL or related service management certifications are a plus
- Must work Monday–Friday during either 8AM–5PM or 7AM–4PM CST (US)
Benefits
Comp & perks- Day 1 HMO + 1 free dependent
- Health and Wellness Reimbursement Benefits
- Sunlife Group Insurance
- Company Salary Loans
- Government contributions
- Assistance with government loan payments
- 13th month pay
- Night differentials pay
- Holiday pay (for hours worked on holidays)
- Mandated Leaves
- Work equipment provided
- Continuous training
- Personal and professional development opportunities
- Competitive benefits