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Service Coordinator
New Era Technology. Coordinate onsite and remote service requests and ensure timely delivery of customer support services.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support operations, including ticket management, technician coordination, and service delivery. Proficient in using enterprise ticketing systems and maintaining accurate documentation while ensuring high-quality service standards.
Highest-signal resume keywords
Customer Support ExperienceTicketing System ProficiencyService Operations ManagementCommunication SkillsCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Call HandlingDispatch CoordinationIncident ManagementService Request ManagementBasic Network TopologiesData Networking ConceptsDocumentation ComplianceOperational Reporting
Soft Skills
Attention to DetailInterpersonal SkillsCustomer Relationship ManagementTelephone EtiquetteAdaptability
Tools & Technologies
Enterprise Ticketing SystemsCommunication SoftwarePC Applications
Industry Keywords
Service DeliveryCustomer Issue ResolutionVendor Payment ProcessesOnboarding ActivitiesOperational Environment
About the role
Key responsibilities & impact- Coordinate onsite and remote service requests and ensure timely delivery of customer support services.
- Maintain the master list of active badged and non-badged technicians.
- Coordinate technician onboarding, training, and skillset validation.
- Support recruiting and onboarding activities for new partners.
- Manage customer tickets from creation through resolution, maintaining accurate documentation and ownership.
- Provide Level 1 customer support, troubleshoot issues, and escalate when required.
- Schedule and monitor service activities, dispatches, and resource allocation.
- Maintain detailed and timely records in ticketing systems.
- Collaborate with technicians, vendors, and internal teams on service delivery and issue resolution.
- Review service reports and technician deliverables for quality and documentation compliance.
- Support billing, work validation, and vendor payment processes.
- Follow procedures and escalation paths for efficient service operations.
- Prepare operational reports and shift handovers to support business continuity.
Requirements
What you’ll need- Must have 2-5 years of experience in call handling, dispatch coordination, customer support, and service operations.
- Experience using enterprise ticketing systems and following industry best practices for incident and service request management.
- Knowledge of communication software, basic data communications, and PC applications.
- Understanding basic network topologies, voice services, and data networking concepts.
- Strong communication, telephone etiquette, customer relationship management, and customer issue resolution skills.
- Ability to adapt to diverse customer environments and evolving technologies.
- Strong interpersonal, documentation, record-keeping, attention-to-detail, and cross-functional collaboration skills.
- Availability for a 24x7x365 operational environment.
- Ability to work 8:00 AM–5:00 PM EST.
Benefits
Comp & perks- Work flexibility (Permanent WFH/Hybrid Set Up)
- Non-taxable allowance
- Day 1 HMO + 1 free dependent
- Sunlife Group Insurance
- Health and Wellness Reimbursement Benefits
- Company Salary Loans
- Government contributions
- Assistance with government loan payments
- 13th month pay
- Night differential pay
- Holiday pay (for hours worked on holidays)
- Mandated Leaves
- Work equipment provided
- Continuous training
- Personal and professional development opportunities
- Competitive benefits