Service Coordinator

New Era Technology

. Receive service and installation requests from customers and Operations during business and after hours .

Posted 10/14/2026full-timeRemote • United StatesJunior💰 $24 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on customer satisfaction and proactive problem-solving. Proficient in scheduling, documentation, and compliance with operational standards and performance metrics.

Highest-signal resume keywords

Customer Service ExperienceWork Order SchedulingProficient Communication SkillsAlert and ConnectWiseCompliance with SLAs and KPIs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Work Order ManagementDocumentation SkillsSchedulingTicketing SoftwareData Interpretation

Soft Skills

Customer-Centric FocusCollaborative Relationship BuildingProactive Problem-SolvingAdaptability to PrioritiesIndependent and Team Work

Tools & Technologies

OutlookExcelAccessWordTicketing Software

Industry Keywords

Service RequestsInstallation RequestsOperational ProceduresQuality StandardsNPS Scores

About the role

Key responsibilities & impact

Receive service and installation requests from customers and Operations during business and after hours
Schedule work orders using company-issued tools and systems
Review work orders for completeness and required information
Plan and schedule work orders based on priority and resource availability
Communicate necessary information to resources completing each work order
Maintain work order status throughout dispatch, onsite verification, updates, and close-out
Document progress notes, arrival and departure times, and installation issues in ticketing software
Maintain schedules and escalate deviations to customers, resources, and project teams
Monitor resource arrival onsite within specified timeframes
Verify technician, contractor, and site awareness of assignments before installations
Provide customers with proactive status updates, deliverables, and completion confirmations
Document and communicate resource performance and issues
Ensure compliance with SLAs and KPIs
Ensure quality standards and operational procedures are followed
Review work orders for accuracy and guideline adherence
Improve customer satisfaction and NPS scores
Attend and contribute to weekly operations meetings

Requirements

What you’ll need

1 year + related industry experience preferred
Customer service experience required (at least one year)
Customer-centric focus on meeting customer needs and concerns
Ability to build collaborative relationships with internal and external customers
Ability to work independently and collaboratively within a team environment
Proactive problem-solving and ability to anticipate customer challenges
Ability to adapt to fluctuating priorities and unexpected challenges
Ability to assess and interpret information from various sources
Proficient verbal and written communication skills
Working knowledge of Outlook, Excel, Access and Word
Alert and ConnectWise preferred
Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English
Ability to communicate effectively in English, verbally and in writing
High School diploma or equivalent
Must be authorized to work in the United States without visa sponsorship now or in the future

Benefits

Comp & perks

Full Benefits
Medical
Dental
Vision
401K match
7 company holidays + generous PTO
Continuous training
Personal and professional development
Competitive benefits