Service Delivery Specialist

New Era Technology

. Serve as the primary contact for clients and vendors regarding service, support, and warranty-related issues.

Posted 10/12/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in audiovisual equipment and video conferencing systems, providing exceptional customer service and effective troubleshooting. Proficient in managing service requests and maintaining documentation while ensuring compliance with company standards.

Highest-signal resume keywords

AV Equipment KnowledgeVideo Conferencing PlatformsCustomer Service SkillsTroubleshooting AbilitiesTicketing System Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AV Equipment KnowledgeVideo Conferencing PlatformsService Order ProcessingInventory ManagementTechnical Support

Soft Skills

Excellent Communication SkillsInterpersonal SkillsCritical ThinkingTeam-OrientedAdaptability

Tools & Technologies

Ticketing SystemRemote Troubleshooting Tools

Certifications & Qualifications

AV CertificationComputer Science Certification

Industry Keywords

Service ContractsWarranty ClaimsRMA ProcessingCustomer SupportService Requests

About the role

Key responsibilities & impact

Serve as the primary contact for clients and vendors regarding service, support, and warranty-related issues.
Provide remote troubleshooting and support for audiovisual and video conferencing systems.
Manage and track service requests through the ticketing system, ensuring timely resolution.
Coordinate technicians, vendors, and repair resources to deliver efficient service outcomes.
Process service orders, purchase orders, warranty claims, RMAs, and related documentation.
Maintain service contracts, records, and equipment documentation.
Assist with inventory management and identify potential sales opportunities.
Deliver exceptional customer service while ensuring compliance with company processes and standards.

Requirements

What you’ll need

Basic knowledge of AV equipment and video conferencing platforms
Strong computer skills and confidence using technology
Excellent written and verbal communication skills
Strong customer service and interpersonal skills
Perceptive and critical thinker with the ability to troubleshoot and resolve issues
Team-oriented but able to work independently when needed
Able to multitask, prioritize tasks, and work well under pressure
Adaptable and willing to learn new skills and technologies
Professional, reliable, and able to handle confidential information with discretion
Flexible adjust shifts when required
AV, Computer Science, or related certifications are a plus
Strong work ethic and a commitment to delivering excellent service

Benefits

Comp & perks

Day 1 HMO + 1 free dependent
Health and Wellness Reimbursement Benefits
Sunlife Group Insurance
Company Salary Loans
Government contributions
Assistance with government loan payments
13th month pay
Night differential pay
Holiday pay (for hours worked on holidays)
Mandated Leaves
Work equipment provided
Continuous training
Personal and professional development opportunities