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Solution Executive, Managed Services
New Era Technology. Serve as a trusted advisor by aligning customer business priorities, operational challenges, IT models, technology roadmaps, support requirements, and transformation goals with New Era’s Managed Services portfolio .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Managed Services, IT Services, and Technical Sales, with a strong focus on developing account expansion strategies and driving recurring revenue growth. Proficient in AI tools and their application in operational efficiency and service delivery optimization, alongside a solid understanding of ITIL and service management frameworks.
Highest-signal resume keywords
Managed Services ExperienceAI Tools ProficiencyValue-Based SellingROI/TCO AnalysisExecutive Stakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Managed ServicesTechnical SalesAccount Expansion StrategiesRevenue Growth ProgramsAI-Enabled OperationsPredictive AnalyticsAIOpsService Delivery FrameworksFinancial JustificationITIL
Soft Skills
Strong Executive PresenceCommunication SkillsCommercial Acumen
Tools & Technologies
Microsoft AzureAWSAutomation TechnologiesDigital Experience Monitoring
Industry Keywords
Customer SuccessOperational GovernanceCloud OperationsCybersecurityCollaboration/CXNetworkingInfrastructureData CenterObservabilityProfessional Services
Tech Stack
Tools & technologiesAWSAzureCloudCyber Security
About the role
Key responsibilities & impact- Serve as a trusted advisor by aligning customer business priorities, operational challenges, IT models, technology roadmaps, support requirements, and transformation goals with New Era’s Managed Services portfolio
- Partner with Account Executives and Sales Directors to identify, qualify, and advance managed services opportunities
- Lead structured managed services discovery processes
- Drive recurring revenue growth and managed services attach across cloud, cybersecurity, collaboration/CX, networking, infrastructure, Microsoft/CSP, endpoint, data center, lifecycle, observability, and professional services
- Lead consultative discussions with CIOs, CFOs, CTOs, COOs, IT Directors, and Operations leaders
- Develop executive-level value propositions tied to measurable operational and financial outcomes
- Build ROI, TCO, and business-case justifications
- Collaborate with solution architects, service delivery, operations, finance, sales leadership, and technology partners
- Explain post-close operating models, including onboarding, SLAs, ticketing, escalation paths, portals, reporting, governance, QBRs, and continuous improvement
- Create account-level managed services growth and expansion strategies
- Position managed services as strategic business enablers
- Coach sales teams on discovery, qualification, attach strategy, value articulation, objection handling, and outcome-based positioning
- Build repeatable discovery frameworks, talk tracks, customer materials, objection-handling guides, value stories, and attach motions
- Build and maintain strategic technology partner relationships
- Monitor market trends, competitive offerings, consumption models, AI-driven operations, automation technologies, and customer buying patterns
Requirements
What you’ll need- Candidates must be authorized to work in the United States without the need for sponsorship now or in the future
- Ideal candidate would reside in the Eastern or Central Time Zone
- 5+ years of experience in Managed Services, IT Services, Technical Sales, Services Consulting, Customer Success, or Service Delivery leadership
- Experience leading strategic customer engagements and technology transformation initiatives
- Experience developing account expansion strategies and recurring revenue growth programs
- Highly proficient in AI tools and their application in customer engagement, operational efficiency, and service delivery optimization
- Understanding of AI-enabled operations, automation platforms, predictive analytics, AIOps, and modern managed services delivery models
- Strong executive presence with the ability to engage and influence senior business stakeholders
- Proven ability to lead structured discovery covering business pain, operational risk, decision processes, stakeholder alignment, competitive dynamics, financial impact, and readiness for change
- Strong command of value-based selling, MEDDPIC qualification, ROI/TCO analysis, business-case development, and executive stakeholder alignment
- Experience driving revenue in a pre-sales, overlay, consulting, managed services, or strategic advisory role
- Deep understanding of managed services business models, service delivery frameworks, governance, and recurring revenue strategies
- Demonstrated ability to position managed services across cloud, cybersecurity, networking, collaboration/CX, infrastructure, Microsoft/CSP, endpoint, data center, observability, lifecycle, and professional services solutions
- Ability to translate technical service capabilities and operating models into measurable business outcomes
- Strong understanding of ITIL, service management, customer success, and operational governance frameworks
- Experience developing ROI models, TCO analyses, operating model comparisons, and financial justification for managed services adoption
- Ability to align sales, architecture, delivery, operations, finance, customer success, and partner resources around customer pursuits
- Strong communication and commercial acumen
- Ability to develop field-ready sales assets, discovery frameworks, customer presentations, enablement content, and repeatable managed services attach motions
- Bachelor's degree or equivalent work or military experience
- Expected domestic travel of approximately 20–25%
- Preferred: experience with an MSP, Systems Integrator, or Global Systems Integrator
- Preferred: experience with cloud operations platforms across Microsoft Azure, AWS, and hybrid environments
- Preferred: experience with automation, AIOps, observability, digital experience monitoring, and relevant technology domains
Benefits
Comp & perks- Full Benefits
- Medical
- Dental
- Vision
- 401K match
- 7 company holidays + generous PTO
- Continuous training
- Personal and professional development opportunities
- Competitive benefits