Product Operations Specialist

New Law Business Model (NLBM)

. Advise product leadership on operational strategy and system feasibility for product design and roadmap decisions .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $82,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational strategy, system architecture, and cross-functional project leadership, with a strong focus on improving member experience and implementing scalable solutions. Proficient in utilizing data-driven insights to enhance business performance and operational efficiency.

Highest-signal resume keywords

Product Operations ExperienceStrong Technical Skills with CRM PlatformsCross-Functional Project LeadershipSystems Thinking and Analytical SkillsExperience with HubSpot and Docebo

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational StrategySystem ArchitectureWorkflow AutomationData AnalysisIntegration StandardsPlatform MigrationsAPIsWebhooksBusiness Performance MetricsSOP Development

Soft Skills

Excellent CommunicationOrganizational SkillsProblem-Solving SkillsCollaborationIndependent Judgment

Tools & Technologies

HubSpotDoceboAsanaZapierMake

Industry Keywords

SaaSDigital EducationMembershipsManaged ServicesOperational Documentation

About the role

Key responsibilities & impact

Advise product leadership on operational strategy and system feasibility for product design and roadmap decisions
Establish operating standards and workflow frameworks for internal and member-facing tools
Evaluate AI and automation solutions, business-case viability, and implementation strategies
Establish operational architecture, launch specifications, and SOPs for new products and features
Design and govern cross-departmental data flows and platform integrations
Analyze operational friction points and implement systemic changes to improve reliability and scalability
Design business performance metrics and executive reporting frameworks
Connect member feedback and operational data across Product, Sales, Coaching, and Member Care
Advise senior leadership on operational trends and strategic recommendations
Lead high-impact cross-functional initiatives from conception through implementation, launch, and optimization
Determine project priorities, allocate operational resources, and resolve cross-departmental roadblocks
Author operational documentation, design training programs, and manage organizational change
Establish governance policies and architectural standards across HubSpot, Docebo, and connected enterprise systems
Oversee administrative workflows and formulate sustainable operational policies
Build systems and processes supporting Memberships and Advanced Growth Services
Improve member experience, system connectivity, automation, product administration, and scalability

Requirements

What you’ll need

Experience in Product Operations, Business Systems, Technical Operations, or a comparable operational advisory or systems architecture role
Strong technical skills with CRM platforms, workflow automation, and connected business systems
Demonstrated ability to exercise independent judgment in designing system workflows, establishing integration standards, and resolving complex operational breakdowns
Experience leading cross-functional projects with full ownership over project scope, timelines, and deliverables
Strong systems thinking and analytical skills
Experience using data to drive strategic business improvements
Ability to collaborate with Product Managers, Engineers, and functional leaders to turn business needs into working solutions
Excellent communication, organizational, and problem-solving skills
Experience with HubSpot, Docebo, Asana, Zapier, or Make is advantageous
Background in SaaS, digital education, memberships, or managed services is advantageous
Experience evaluating and executing platform migrations, complex product structures, or third-party integrations is advantageous
Familiarity with APIs, webhooks, or AI-enabled workflows is advantageous
Authorized to work and residing anywhere in the continental United States, except California
Dedicated workspace with reliable high-speed internet
Hardware capable of running modern SaaS and automation workflows, minimum 16GB RAM

Benefits

Comp & perks

100% Remote Work at a Profitable, Growing Company
Recession-Proof Industry, Product, and Audience
Comprehensive Medical, Dental, and Vision Insurance
401K Retirement Program w/Discretionary Company Match
Flexible Paid Time Off
Opportunities for Career Growth and Leadership Development
Mission-driven company transforming the legal industry
Company-wide and individual performance-based discretionary bonuses
NewLaw provides all required software licenses and security access
Monthly home office/technology allowance for remote workspace and internet expenses
Reasonable accommodations for qualified individuals with disabilities
Dedicated workspace support and remote-work equipment expectations