Solutions Engineer – Customer Success

New Law Business Model (NLBM)

. Own complex technical troubleshooting from discovery through resolution, including root-cause analysis, testing, implementation, documentation, and follow-through .

Posted 9/29/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $41 - $46 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administering and troubleshooting GoHighLevel and HubSpot, with a strong focus on workflows, integrations, and technical documentation. Capable of providing clear technical guidance and support while managing complex relationships and ensuring accountability.

Highest-signal resume keywords

GoHighLevel AdministrationHubSpot TroubleshootingAPI IntegrationTechnical DocumentationClient Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

WorkflowsPipelinesData MappingJSONAuthenticationTechnical TroubleshootingAccount ConfigurationTechnical CloseoutEmail IntegrationPhone/SMS Integration

Soft Skills

Clear CommunicationProblem SolvingKnowledge SharingFollow-Through

Tools & Technologies

AsanaLoomZoomZapierN8nMakeLawmaticsKeap

Industry Keywords

Professional Services OperationsEstate PlanningData MigrationsReconciliation

Tech Stack

Tools & technologies

DNSJavaScriptPythonTypeScript

About the role

Key responsibilities & impact

Own complex technical troubleshooting from discovery through resolution, including root-cause analysis, testing, implementation, documentation, and follow-through
Provide clear technical guidance to members through Loom, email, phone, or other suitable channels
Coordinate with external partners and maintain accountability through resolution
Administer and support the Accelerator technology environment across GoHighLevel, HubSpot, Asana, and connected systems
Manage relationships between HubSpot firms, orders, contracts, Asana implementation projects, and Accelerator member accounts
Complete approved account builds, updates, pauses, reactivations, migrations, and technical closeout tasks
Troubleshoot workflows, pipelines, calendars, forms, permissions, and settings
Investigate deliverability, phone/SMS, domains, DNS, integrations, and data issues
Provide bounded support for related legacy platforms as assigned
Use AI and approved integration tools to investigate issues, interpret errors, and complete member requests
Investigate APIs, webhooks, authentication, logs, and field mappings
Coordinate complex development needs and document results and limitations
Protect confidential member information
Document recurring technical processes and knowledge for teammates
Identify patterns and recommend repeatable fixes, documentation, automation, or product improvements

Requirements

What you’ll need

Hands-on experience administering and troubleshooting GoHighLevel and HubSpot across multiple accounts
Experience with workflows, order forms, contracts, client records, and support tickets
Understanding of workflows, pipelines, snapshots, calendars, forms, permissions, account configuration, and shared-system dependencies
Ability to explain technical concepts in plain language and guide clients through solutions over Loom or Zoom
Understanding of APIs, webhooks, authentication, JSON, logs, data mapping, email, phone/SMS, DNS, and calendar integrations
Responsible use of AI and approved integration tools
Ability to document work, share knowledge, and own follow-through
Willingness to overlap a minimum of 4 hours with Pacific Time
Must be legally authorized to work in the U.S. without requiring current or future sponsorship
Must currently reside physically in the United States
Ability to provide own computer and internet connection meeting minimum requirements, including at least 16GB RAM
Helpful additional experience with law-firm or professional-services operations, estate planning, Keap, Lawmatics, Make, Zapier, n8n, data migrations, reconciliation, or light JavaScript, TypeScript, or Python

Benefits

Comp & perks

100% Remote Work
Comprehensive Benefits Package (Health, Dental, Vision)
401K Retirement Program
Flexible Paid Time Off
Opportunities for Career Growth and Leadership Development
Monthly internet/technology allowance as required by law
Required software and system access provided
Reimbursement of reasonable and necessary business expenses
Overtime pay eligibility in accordance with applicable federal, state, and local laws
Reasonable accommodations for qualified individuals with disabilities