IT Digital Support Specialist

New York Power Authority

. Provide IT services covering desktop, mobile, infrastructure, and application management .

Posted 9/29/2026full-timeWhite Plains • New York • United StatesMid-LevelSenior💰 $75,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT service management, including ITIL processes, compliance monitoring, and technical support for desktop and mobile environments. Proficient in managing IT service delivery metrics and improving service catalogs while providing user training and support.

Highest-signal resume keywords

ITIL Process ManagementServiceNow Ticketing SystemWindows and MacOS SupportMicrosoft 365 ProductsTechnical Problem Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Service ManagementChange ManagementConfiguration ManagementIncident ManagementProblem ManagementRequest FulfilmentActive DirectoryRemote Desktop ToolsEnd-User Compute DevicesMobile Device Configuration

Soft Skills

Strong Communication SkillsCollaboration SkillsRisk Management

Tools & Technologies

ServiceNowRemedyMicrosoft 365SharePoint OnlineOneDriveTeams

Certifications & Qualifications

Associate's DegreeBachelor's Degree in Computer Science or Related Field

Industry Keywords

IT StandardsIT ComplianceEnergy Industry RegulationsKPI MonitoringIT Service Catalog

Tech Stack

Tools & technologies

ITSMMacOSServiceNow

About the role

Key responsibilities & impact

Provide IT services covering desktop, mobile, infrastructure, and application management
Monitor compliance with IT standards and processes
Use established metrics and KPIs to help improve IT service delivery
Assist with operating, supporting, and improving ITIL processes, including Change Management, Configuration/Inventory Management, Incident and Problem Management, and Request Fulfilment
Publish and maintain ITSM-related process workflows and procedure documents
Improve the IT Service Catalog
Test and implement new systems
Function as backup to other department roles
Provide rotational after-hours on-call support
Monitor critical systems to maintain continuous IT service availability
Resolve complex technical problems and provide expert technical assistance to internal users
Train and support technology users across the enterprise

Requirements

What you’ll need

Associate’s degree required
Minimum 4 years of directly related experience preferred
Bachelor’s degree in Computer Science or related field with minimum 2 years of Information Technology experience preferred
May require certifications and licensures needed to meet Energy industry, federal, state, or local regulations
Experience following ITIL processes and procedures, including ticketing systems such as ServiceNow or Remedy
Experience supporting Windows and MacOS operating systems
Experience supporting Microsoft 365 products, including SharePoint Online, OneDrive, and Teams
Experience with end-user compute devices and peripherals, including laptops, desktops, printers, scanners, and mobile device configuration
Experience supporting software applications, Active Directory, and Remote Desktop Tools
Strong communication and collaboration skills
Skilled in understanding and managing risks appropriately
Strong aptitude to learn and adapt to new technologies, methods, processes, and procedures
Ability to lift and move items weighing up to 40 lbs. regularly
Considerable bending and crawling may be required for hardware installations
Ability to support rotational after-hours on-call work
Ability to travel to other NYPA sites as required
Work authorization note: NYPA accepts a standard 12-month F-1 OPT visa for certain roles but cannot support the F-1 STEM OPT extension

Benefits

Comp & perks

Reasonable accommodations during the hiring process for disabilities, pregnancy-related conditions, religious observances/practices, and/or domestic violence concerns
Opportunity to participate in rotational after-hours on-call support
Potential travel to other NYPA sites
F-1 Optional Practical Training (OPT) visa accepted for certain roles