Bilingual Fraud Prevention Specialist – Financial Services

NewComienzos

. Handle a steady volume of customer calls in a structured, fast-paced contact-center environment .

Posted 10/4/2026full-timeMexico City • MexicoJunior💰 MX$18,100 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and problem-solving abilities while effectively communicating in both English and Spanish. Capable of navigating multiple systems and maintaining compliance with security and fraud-prevention procedures in a fast-paced contact-center environment.

Highest-signal resume keywords

Bilingual Communication (English and Spanish)Customer Service ExperienceAnalytical Problem-Solving SkillsAttention to DetailDecision-Making Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceFraud DetectionData AnalysisAccount ReviewCompliance ProceduresSystem NavigationPerformance StandardsConfidential Information HandlingJudgment EvaluationSchedule Adherence

Soft Skills

Verbal CommunicationActive ListeningEmpathySolution OrientationAdaptability

Certifications & Qualifications

Minimum One-Year Diploma or Degree

Industry Keywords

Contact CenterFraud PreventionCustomer SatisfactionRegulatory ComplianceConsultative Support

About the role

Key responsibilities & impact

Handle a steady volume of customer calls in a structured, fast-paced contact-center environment
Assist customers experiencing suspected fraudulent or unauthorized account activity
Review account information and customer-provided details to identify potential fraud, unusual activity, or risk indicators
Gather and analyze relevant information to determine appropriate actions and next steps
Ask effective questions and provide personalized solutions based on each customer's situation
Communicate clearly, professionally, and empathetically during sensitive or stressful customer interactions
Apply sound judgment and decision-making when evaluating customer and account situations
Navigate multiple systems and applications simultaneously with speed and accuracy
Protect confidential customer, account, and personal information
Follow security, fraud-prevention, servicing, regulatory, and compliance procedures
Meet performance standards for quality, productivity, customer satisfaction, schedule adherence, and compliance
Take ownership of customer concerns and work toward resolution during the initial interaction whenever possible

Requirements

What you’ll need

Advanced spoken and written English and Spanish
Ability to communicate naturally and professionally with U.S.-based customers
Minimum one year of customer service, consultative support, or closely related professional experience
Strong verbal communication and active-listening skills
Strong analytical, problem-solving, and decision-making abilities
Ability to remain calm, professional, and solution-oriented during sensitive or difficult conversations
Strong computer skills and ability to navigate multiple systems simultaneously
Excellent attention to detail, accuracy, and follow-through
Ability to exercise sound judgment when reviewing customer and account information
Ability to handle confidential and sensitive information with integrity
Ability to receive feedback, learn new processes, and adapt to changing situations
Reliable attendance, punctuality, and schedule adherence
Availability to work flexible shifts between 6:00 a.m. and 10:00 p.m., including weekends
Ability to comply with the hybrid onsite schedule in Mexico City
Minimum one-year diploma, degree, or equivalent post-secondary education credential
Candidates must have reliable transportation and comply with the onsite schedule
Updated résumé in English, current contact information, relevant employment history, and confirmation of English proficiency and schedule availability
May be required to complete interviews, English-language and role-related assessments, employment-history verification, and applicable background screening

Benefits

Comp & perks

Guaranteed Monthly Benefit: MXN $5,504 provided through two benefit cards
Bilingual Allowance: MXN $1,491 beginning in the first month
Performance Bonus: Up to MXN $2,138 beginning after six months of employment
Hybrid work arrangements
Paid onboarding and professional training
Career-development and internal-growth opportunities
Health and well-being resources
Employee-support programs
Additional benefits according to the hiring organization's policies