FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Senior IT Help Desk Manager
Newfire Global Partners. Oversee ticket intake, triage, resolution times, and escalation paths .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing macOS and Windows environments through Microsoft Intune, with a strong focus on IT support operations, team development, and adherence to security and compliance practices. Proven ability to communicate effectively and manage client expectations while overseeing ticket resolution and support processes.
Highest-signal resume keywords
Microsoft Intune ManagementMicrosoft 365 Ecosystem KnowledgeIT Support Operations ManagementTeam Development and CoachingSecurity and Compliance Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MacOS ManagementWindows ManagementTicket Intake and TriageIssue ResolutionDevice EnrollmentPolicy ManagementApplication DeploymentTechnical TroubleshootingOnboarding and Offboarding SupportClient Communication
Soft Skills
Clear CommunicationExpectation ManagementReliabilityOwnershipTeam Building
Tools & Technologies
Microsoft IntuneMicrosoft 365Entra ID
Industry Keywords
Protected Health InformationSecurity PracticesCompliance Practices
Tech Stack
Tools & technologiesMacOS
About the role
Key responsibilities & impact- Oversee ticket intake, triage, resolution times, and escalation paths
- Perform hands-on troubleshooting, configuration, and issue resolution
- Manage approximately 150 macOS and Windows machines through Microsoft Intune, including enrollment, policy management, and application deployment
- Support onboarding and offboarding for approximately 150 contractors and full-time staff
- Manage, coach, and develop one IT support technician; set standards and review work
- Build the support team as the client engagement grows
- Serve as the primary IT operations contact for the client
- Communicate clearly, manage expectations, and represent Newfire Global Partners to the client
- Follow and reinforce security and compliance practices when handling protected health information
- Participate in company hiring processes by serving on interview panels for future roles
Requirements
What you’ll need- Demonstrated experience managing a mixed macOS and Windows fleet, ideally through Microsoft Intune
- Strong working knowledge of the Microsoft 365 ecosystem, particularly Entra ID
- Genuine hands-on technical ability — you can solve problems yourself, not just route them
- Fluent English, written and spoken, for daily work with a U.S.-based workforce
- Availability to work U.S. business hours
- A track record of reliability and ownership; ability to follow through, close loops, and work without close management
- Legal work authorization in the country of residence, with documentation verifying authorization
- Experience managing a support team and developing team members
- Experience with IT support operations, ticket intake, triage, resolution times, and escalation paths
- Experience with device enrollment, policy management, and application deployment through Microsoft Intune
- Experience supporting onboarding and offboarding for a large contractor and employee population
- Ability to operate in an environment handling protected health information and follow security and compliance practices