IT Support Assistant

Newhouse Project Consulting

. Provide telephone and email support .

Posted 11/3/2026contractLos Angeles • California • United StatesJuniorMid-Level💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT service desk support, user account administration, and secure file transfer (SFTP) while maintaining strong customer service and technical troubleshooting skills. Proficient in managing support tickets, documentation, and collaborating with IT teams to resolve issues efficiently.

Highest-signal resume keywords

IT Service Desk SupportUser Account AdministrationSecure File Transfer (SFTP)Technical TroubleshootingTicket Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop Software InstallationHardware TroubleshootingPrinter MaintenanceSystems TestingDocumentation and Reporting

Soft Skills

Customer ServiceOrganizational SkillsProblem-SolvingVerbal CommunicationWritten Communication

Tools & Technologies

SFTPHigh-Speed Commercial PrintersSupport Ticketing Systems

Industry Keywords

Information SystemsClerical ExperienceTechnical SupportConfidential Data Handling

About the role

Key responsibilities & impact

Provide telephone and email support
Troubleshoot basic hardware and software issues and escalate higher-priority problems according to established procedures
Log, route, update, document, and close support tickets
Assist with user account administration
Request SFTP accounts and transfer and verify files while protecting confidential information
Install, configure, maintain, and troubleshoot computers, printers, cabling, and related equipment
Perform routine systems testing and production tasks
Review and validate user manuals, procedures, and instructional materials
Support office printers and high-speed commercial printing equipment as needed
Complete recurring assignments within established deadlines and maintain accurate documentation and reporting
Coordinate with developers, managers, and other IT teams

Requirements

What you’ll need

Two years of highly specialized clerical experience in an information systems environment, including desktop software use or installation and/or operation of high-speed commercial printers
At least one year of experience within the past five years in two or more of the following areas: user account administration, IT service desk or application support, secure file transfer (SFTP)
Strong customer service and telephone and email support skills
First-level technical troubleshooting and support triage
Accurate ticket management, documentation, and reporting
Sound judgment when handling private data and escalating issues
Strong organizational, problem-solving, and verbal and written communication skills
Ability to manage recurring, deadline-driven work and collaborate with multiple IT teams
High school diploma or equivalent
Ability to lift and move office supplies and equipment weighing up to 20 pounds