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Customer Service Agent, Danish Speaker
Newstel Worldwide. Provide high-quality customer support across email, live chat and voice channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing high-quality customer support across various channels, ensuring compliance with service standards and data protection requirements. Proficient in managing customer interactions and resolving issues efficiently while maintaining accurate records and achieving performance targets.
Highest-signal resume keywords
Danish Language Proficiency (C2)Customer Service ExperienceZendesk ProficiencyMS Office / Google Workspace ProficiencyAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportFirst-Contact ResolutionComplaint HandlingCRM ManagementTechnical Support
Soft Skills
Highly OrganisedProactiveSolution-FocusedStrong Attention to Detail
Tools & Technologies
Contact Centre ToolsZendeskMS OfficeGoogle Workspace
Industry Keywords
Service StandardsSLA ComplianceData ProtectionCustomer Satisfaction Metrics
About the role
Key responsibilities & impact- Provide high-quality customer support across email, live chat and voice channels
- Resolve customer enquiries efficiently and accurately, aiming for first-contact resolution
- Manage customer interactions in line with service standards, SLAs and quality expectations
- Handle complaints and escalations professionally, following internal procedures and guidelines
- Maintain accurate customer records within CRM and ticketing systems
- Support customers with account, order, payment, technical and service-related queries
- Identify recurring issues and share improvement suggestions with relevant stakeholders
- Ensure compliance with data protection, security and confidentiality requirements
- Achieve individual and team performance targets, including productivity, quality and customer satisfaction metrics
- Maintain up-to-date knowledge of products, processes and systems through ongoing training
Requirements
What you’ll need- Expert speaker (C2) in Danish
- Proficient level of English
- At least 2 years of prior experience in a virtual customer service role
- Experience working in a fast-paced, consumer-facing environment
- Confident using technology, including contact centre tools; Zendesk desirable
- Proficiency with MS Office / Google Workspace
- Ability to work from home using your own device
- Flexibility to support business needs as required
- Highly organised, proactive and solution-focused, with strong attention to detail
Benefits
Comp & perks- Remote working
- Attractive hourly rate
- Supportive and inclusive culture
- Growth and development encouraged
- Flexible working hours
- Additional hours may be available at times