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Customer Service Agent, Project-Based, Part-Time
Newstel Worldwide. Handle customer inquiries through phone, live chat, and email .
About the role
Key responsibilities & impact- Handle customer inquiries through phone, live chat, and email
- Assist customers with flower orders, delivery updates, cancellations, modifications, and general product inquiries
- Resolve customer concerns empathetically while maintaining a positive customer experience
- Personalize responses to each customer's situation rather than relying solely on scripted replies
- Accurately document customer interactions and follow account procedures
- Meet quality, productivity, and customer satisfaction expectations
- Adapt quickly to seasonal changes in workload and business needs
Requirements
What you’ll need- Available to work 20–40 hours per week
- Flexible schedule, including weekends and holidays if needed
- Must not be currently employed or studying, ensuring full availability for the project-based campaign
- Excellent verbal and written English communication skills
- Comfortable handling voice, chat, and email support
- Quick learner able to absorb new processes and product knowledge rapidly
- Strong empathy and active listening skills
- Able to personalize customer interactions and build rapport
- Customer service or BPO experience is an advantage, but not required
- Strong problem-solving skills
- Adaptability in a fast-paced seasonal environment
- Attention to detail
- Positive attitude and reliability
- Ability to remain calm under pressure during peak seasons
Benefits
Comp & perks- Part-time, project-based work
- Flexible schedule
- Remote work opportunity
- Opportunities vary depending on client needs
- Use your own device