Customer Service – Email Support, Beauty & Cosmetics

Newstel Worldwide

. Handle customer inquiries in a friendly and professional manner .

Posted 10/23/2026part-timeRemote • TurkeyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates excellent German language skills (C2 level) and a strong customer service background, particularly in e-commerce. Proficient in handling customer inquiries, processing orders, and utilizing digital tools and CRM systems effectively.

Highest-signal resume keywords

German Language Skills (C2 Level)Customer Service ExperienceOrder ProcessingCRM/Ticketing Systems ProficiencyStrong Written Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingDelivery Inquiries HandlingCancellation Requests ManagementData Review and UpdateDocumentation in Customer Service System

Soft Skills

Friendly CommunicationProfessional MannerCustomer-Focused Communication Style

Tools & Technologies

GorgiasShopifyDigital Tools

Industry Keywords

E-CommerceCustomer Service

About the role

Key responsibilities & impact

Handle customer inquiries in a friendly and professional manner
Assist with questions regarding delivery status and existing orders
Process address changes and cancellation requests in accordance with established procedures
Review and update customer and order data
Carefully document all activities in the customer service system
Escalate more complex issues to the appropriate internal contacts
Work closely with the team and communicate regularly through internal tools
Comply with internal quality standards and response time requirements
Handle customer inquiries quickly, reliably, and to a high standard

Requirements

What you’ll need

Excellent German language skills, both written and spoken (C2 level)
At least 1 year of customer service experience preferred, ideally in e-commerce
Experience handling orders, delivery inquiries, and cancellations is an advantage
Confident using digital tools and CRM/ticketing systems
Experience with Gorgias or Shopify is a plus, but not required
Strong written communication skills and a customer-focused communication style
Willingness to work weekends as well
Own laptop/computer, ideally with a second monitor
Stable internet connection
Quiet home office workspace
Residence in Turkey

Benefits

Comp & perks

100% remote work from Turkey
Flexible part-time shifts, including weekend coverage
Clearly defined responsibilities with structured onboarding
An international and supportive team
Opportunity to gain valuable experience in e-commerce customer service
Open company culture with short communication lines
Online onboarding and training
BYOD: own laptop/computer, ideally with a second monitor, stable internet connection, and a quiet home office workspace