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German-Speaking Customer Service Representative – 20–24 Hours/Week
Newstel Worldwide. Assist customers via email, live chat, and telephone .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on resolving inquiries efficiently and effectively. Proficient in managing customer interactions through various digital channels while adhering to service standards and KPIs.
Highest-signal resume keywords
C2-Level German ProficiencyCustomer Service ExperienceCRM ProficiencyMS Office KnowledgeStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceEmail SupportChat SupportTelephone SupportIssue ResolutionData Protection ComplianceKPI AchievementAttention to DetailProactive Problem SolvingQuality Standards Adherence
Soft Skills
Professional CommunicationEmpathyReliabilitySelf-MotivationFlexibility
Tools & Technologies
CRM SystemsContact Center SystemsGoogle WorkspaceMS Office
Industry Keywords
Customer SatisfactionService StandardsQuality RequirementsEscalation HandlingRemote Work
About the role
Key responsibilities & impact- Assist customers via email, live chat, and telephone
- Handle customer inquiries accurately, with the goal of resolving issues during the first contact
- Communicate with customers professionally, courteously, and empathetically
- Process customer interactions in accordance with service standards, SLAs, and quality requirements
- Handle complaints and escalations in accordance with internal processes and guidelines
- Assist with inquiries related to accounts, orders, payments, technical issues, and general service requests
- Maintain complete and up-to-date customer information in CRM and ticketing systems
- Identify recurring issues and communicate suggestions for improvement
- Comply with data protection, security, and confidentiality requirements
- Achieve individual and team targets for productivity, quality, and customer satisfaction
- Participate in ongoing training on products, processes, and systems
- Meet or exceed agreed KPIs and quality standards
- Complete training on time and implement feedback
- Support the team in achieving service and quality objectives
Requirements
What you’ll need- Reside in Turkey
- C2-level German proficiency, both written and spoken
- Good command of English for training and internal communication
- At least 2 years of customer service experience preferred, ideally in a remote/virtual role
- Experience supporting customers via email, chat, and telephone
- Proficiency with digital tools; experience with CRM or contact center systems is preferred
- Good knowledge of MS Office and/or Google Workspace
- Structured, reliable, and self-motivated work style
- Strong customer focus and communication skills
- Proactive and solution-oriented mindset
- High attention to detail
- Willingness to work according to clearly defined KPIs and quality standards
- Flexibility and adaptability in a dynamic work environment
- Suitable home office setup with a personal laptop or computer, second monitor, headset, stable internet connection, quiet workspace, and reliable power supply or backup solution
- Willingness to work fixed evening and weekend shifts
Benefits
Comp & perks- Part-time position, 20–24 hours per week
- Fully remote work from your own home office
- Bring Your Own Device (BYOD)
- Opportunity to work additional hours temporarily, depending on business needs
- Ongoing training on products, processes, and systems
- International, multilingual team
- Opportunities for continuous professional development