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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a fast-paced environment, with a focus on effective communication and problem-solving. Possesses a willingness to learn about cryptocurrency and trading while advocating for customer needs.
Highest-signal resume keywords
Customer Service ExperienceTech-SavvyStrong Communication SkillsProblem-Solving AbilityAdaptability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ResourcefulnessGenuine Interest in Supporting PeopleCommitment to Continuous Growth
Industry Keywords
Contact CentreRetailService EnvironmentIdentity VerificationCustomer FeedbackBug ReportsFast-Paced EnvironmentLive Chat SupportScreening ChecksCryptocurrency
About the role
Key responsibilities & impact- Guide customers through signing up for services, identity verification, and other screening checks
- Provide daily help desk support through live chat
- Engage with customers to identify and resolve issues
- Maintain quick response times and review assigned tickets the same day
- Advocate for customers and the Newton app
- Communicate customer feedback, bug reports, and other information to stakeholders for product improvement
Requirements
What you’ll need- Experience providing customer service in a contact centre, retail, or service environment
- Ability to adapt to new processes and work accurately in a fast-paced, rapidly changing environment
- Tech-savvy with excellent typing skills
- Strong reading, writing, and communication skills
- Proven ability to be resourceful and find solutions without a clear path
- Willingness to learn about cryptocurrency and trading
- Genuine interest in supporting people and having human conversations
- Commitment to continuous growth and learning
- Availability to work scheduled shifts on weekdays and weekends
Benefits
Comp & perks- Inclusive work environment welcoming members of all backgrounds and perspectives
- Reasonable accommodations during the application process
- Remote work arrangement