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Director of Operations
Nexgen, Inc. Translate operational strategic goals into measurable execution plans and operational KPIs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational strategy execution, including the ability to translate strategic goals into measurable plans and KPIs. Proficient in EMR systems, particularly Wound Expert and Intellicure, with strong leadership and communication skills to support clinic operations and compliance.
Highest-signal resume keywords
Operational Strategy ExecutionEMR ProficiencyLeadership SkillsHealthcare ExperienceCompliance with HIPAA
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational KPIsProcess ImprovementProject ManagementEMR SystemsMicrosoft 365Clinical CertificationWound Care KnowledgePolicy ImplementationDocument ControlPatient Information Safeguarding
Soft Skills
Strong Communication SkillsExceptional Organizational SkillsInterpersonal SkillsCompassion and PatienceTeam Collaboration
Tools & Technologies
Wound ExpertIntellicureMicrosoft SharePoint
Certifications & Qualifications
Clinical CertificationHealth Clearance Requirements
Industry Keywords
Healthcare AdministrationOutpatient ProcessRegulatory ComplianceAccreditation ComplianceWound Care Industry
About the role
Key responsibilities & impact- Translate operational strategic goals into measurable execution plans and operational KPIs
- Collaborate with the CEO and Senior Leadership Team to set annual operational strategic goals and pivot as business demands change
- Own end-to-end realization of operational strategic initiatives by aligning cross-functional teams and tracking milestones
- Streamline workflows and propose process improvements to improve effectiveness and efficiency
- Support senior leaders and managers on projects, policy implementation, and procedural changes
- Build relationships with C-Suite members and hospital staff to support clinic success
- Evaluate EMR systems, maximize capabilities, and create or support workarounds for EMR roadblocks
- Assist with identifying clinic marketing needs and coordinating with the marketing department
- Disseminate marketing materials and support outreach initiatives
- Assist with identifying and onboarding clinic physicians, medical directors, and key opinion leaders
- Serve as an ongoing operational resource to Program Directors, managers, and staff
- Support the formal document control process for policies, procedures, and work instructions
- Support clinical, regulatory, and accreditation compliance at wound centers and mobile units
- Provide tactical support for clinic openings, expansions, and relocations
- Adhere to clinical, safety, and compliance standards
- Safeguard patient information and maintain HIPAA confidentiality
- Perform other duties as assigned
- Report to the President/CEO
Requirements
What you’ll need- 5+ years of experience in a management or project management role
- 5+ years of healthcare experience; knowledge of outpatient process desired
- Proficient in EMR, preferably Wound Expert and/or Intellicure
- Proficiency with Microsoft 365 tools, particularly SharePoint preferred
- Strong leadership skills
- Exceptional organizational skills
- Strong verbal and written communication skills
- Ability to treat others with compassion and patience
- Ability to work in a fast-paced, team-oriented environment
- Excellent interpersonal skills
- Compliance with HIPAA policies and procedures
- Bachelor's degree in business, healthcare administration, or a similar major preferred
- Wound care and/or HBO industry highly recommended
- Clinical certification preferred
- Occasional ground and/or air travel, up to 25% of working time
- Ability to meet physical demands including standing, walking, driving, lifting up to 50 pounds, sitting for extended periods, and operating a computer
- Health clearance requirements, including evidence of vaccination for/immunity to Hepatitis B, Influenza, MMR, Varicella, Tdap, and TB testing; additional documentation may be required
Benefits
Comp & perks- Medical, vision, and dental insurance
- Employer-paid basic life insurance
- Buy-up life insurance
- Short-term disability insurance
- Hospital indemnity insurance
- Critical illness insurance
- Accident insurance
- Pet insurance
- 401(k) with a retirement readiness tool
- Employee discount program
- Generous paid time off
- Holiday pay
- Reasonable accommodation for applicants with disabilities