Data Analyst

NexRep, LLC

. Manage end-to-end workforce management responsibilities for assigned accounts .

Posted 10/27/2026full-timeRemote • Maine • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in workforce management, including forecasting, staffing recommendations, and performance analysis. Proficient in utilizing data-driven insights to inform operational decisions and enhance agent productivity.

Highest-signal resume keywords

Workforce ManagementForecastingData AnalysisMicrosoft ExcelSQL

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ForecastingData AnalysisRoot-Cause AnalysisKPI AnalysisStaffing RecommendationsAgent Performance TrackingForecast Accuracy ReviewOperational AnalysisContact Center ExperienceStatistical Analysis

Soft Skills

Critical ThinkingProblem SolvingAttention to DetailCollaborationCommunication

Industry Keywords

Workforce ManagementOperational KPIsAgent Schedule AdherenceAttrition TrackingForecast Variance Minimization

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Manage end-to-end workforce management responsibilities for assigned accounts
Collaborate with internal clients in Operations and Client Services
Generate daily, weekly, monthly, and annual forecasts
Review forecast accuracy and make proactive recommendations to minimize variances
Clean forecast data weekly and monthly
Recommend contact center staffing levels
Project staffing shortages and overages
Track agent movement and attrition
Report on agent schedule adherence
Report on sourcing and attrition impact on short-term and long-term forecasts
Track and report on agent performance and productivity
Analyze and report on operational KPIs
Conduct complex root-cause analyses to understand variances and inform future planning
Conduct ad-hoc operational and workforce-related analyses
Attend internal team and program meetings and provide insights and recommendations
Attend external/client meetings and provide insights

Requirements

What you’ll need

Bachelor’s degree in Business, Economics, Mathematics, Statistics or related field
3+ years in an analytical role
Analytical mindset and ability to use data to drive business decisions
Highly skilled critical thinker and creative problem solver
Highly organized and efficient
Strong attention to detail
Collaborative, patient, and empathetic when working with others
Willingness to learn a unique and evolving system
Ability to take direction and willingness to implement specific practices
Ability to communicate verbally and in writing across all levels of the organization and with clients
Ability to explain technical concepts to a non-technical audience
Advanced Microsoft Excel skills
Intermediate SQL skills
Ability to thrive in a fast-paced, dynamic environment
Contact center experience preferred, but not required

Benefits

Comp & perks

Full-time, exempt employment
Equal employment opportunities and nondiscrimination protections
Occasional weekend, evening, or holiday hours to meet client needs
Some travel may occasionally be required, up to 5–10% of the time