Director, Healthcare Certification – Development

NexRep, LLC

. Set the certification strategy, standards, roadmap, and governance for non-clinical healthcare programs .

Posted 10/13/2026full-timeRemote • Maine • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in setting certification strategies and standards for non-clinical healthcare programs, with a strong focus on instructional design, compliance, and performance metrics. Proven ability to lead teams, manage vendor relationships, and apply modern learning technologies to enhance workforce enablement.

Highest-signal resume keywords

Learning And DevelopmentInstructional DesignCertification Program ManagementExecutive CommunicationHealthcare Operations Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Certification StrategyCurriculum DesignPerformance MetricsCompliance StandardsAdult Learning PrinciplesAssessment TechniquesLearning Management System (LMS)Data AnalysisQuality AssuranceBudget Management

Soft Skills

LeadershipCollaborationClient-Facing CommunicationProblem SolvingTeam Management

Tools & Technologies

Learning TechnologyAI ApplicationsScorecard DevelopmentWorkforce Management ToolsQuality Management Systems

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Healthcare BPOPatient SupportContact Center OperationsHIPAA ComplianceNew-Client LaunchesRapid Workforce RampsRemote TeamsProcess Improvement Methods

About the role

Key responsibilities & impact

Set the certification strategy, standards, roadmap, and governance for non-clinical healthcare programs
Partner with Client Operations on new-client launches and production readiness
Own the contractor path from onboarding through certification, nesting, and transition to production
Establish completion criteria tied to knowledge, quality, productivity, and compliance with client standards
Lead curriculum and instructional design
Keep content current with client workflows, systems, policies, and procedures
Measure success through demonstrated competency to client standards
Use quality, compliance, and performance data to close capability gaps
Build scorecards connecting certification to proficiency, quality, productivity, and retention
Lead the certification team
Manage the budget and vendor relationships
Apply learning technology and AI where it creates measurable value
Collaborate with Operations, Quality, Workforce Management, Compliance, Technology, and Client Operations
Participate in weekly, monthly, and quarterly reviews, including evening or off-hours meetings as needed
Travel occasionally for client visits and business meetings

Requirements

What you’ll need

8+ years in learning and development, certification, workforce enablement, or organizational development
5+ years leading managers or multi-layer teams
Experience in BPO, contact center, patient support, healthcare operations, or a similarly complex service environment
Experience with large new-hire ramps
Track record building or transforming certification or training programs in a high-growth or rapidly changing setting
Strength in adult learning, instructional design, assessment, and connecting learning metrics to operational results
Executive communication and client-facing experience
Hands-on use of an LMS and modern learning technology
Bachelor’s degree or equivalent combination of education and experience
Private, reasonably quiet workspace and reliable high-speed internet connection
Ability to meet prolonged computer use and workstation requirements
Ability to attend occasional client or NexRep business travel
Preferred: Healthcare BPO, patient or member support, pharmacy, payer, medical-device, or reimbursement/hub experience, including HIPAA-regulated environments
Preferred: New-client launches, rapid workforce ramps, remote or dispersed teams, and use of AI or process-improvement methods in learning

Benefits

Comp & perks

Fully remote work from a dedicated home office
Reasonable accommodations for qualified individuals
Approved travel expense reimbursement
Flexible availability for client and internal meeting cadences
Occasional travel for client visits and business meetings