Quality Specialist

NexRep, LLC

. Analyze calls, emails, social media posts, and/or SMS contacts of NexRep’s independent marketplace contractors .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in analyzing customer interactions and identifying trends to enhance client satisfaction. Capable of providing constructive feedback and collaborating effectively with teams to maintain quality standards.

Highest-signal resume keywords

Microsoft Office 365 ProficiencyStrong Excel SkillsCustomer Interaction AnalysisQuality AssuranceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Interaction AnalysisQuality AssuranceData Trend IdentificationFeedback ProvisionScoring Information Preparation

Soft Skills

CollaborationDecision-MakingAttention to DetailIndependent WorkConstructive Feedback

Industry Keywords

Customer SatisfactionCalibration SessionsIndependent ContractorsQuality ScorecardsReal-Time Monitoring

About the role

Key responsibilities & impact

Analyze calls, emails, social media posts, and/or SMS contacts of NexRep’s independent marketplace contractors
Identify trends and work with certification and operations teams on behalf of clients
Assess whether agents’ customer interactions meet client standards
Monitor agents in real time or after the fact to ensure proper workflow
Review contacts for customer satisfaction
Provide recommendations for clients’ quality scorecards
Prepare for and participate in calibration sessions with NexRep’s clients
Provide feedback to NexRep certification and operations teams based on quality results
Review customer satisfaction data to identify trends
Provide detailed scoring information to independent contractors
Facilitate town hall sessions for independent contractors

Requirements

What you’ll need

Proficiency in Microsoft Office 365, including strong Excel skills
Ability to collaborate effectively with other team members
Ability to provide constructive feedback to agents
Attention to detail
Strong decision-making skills
Ability to work independently
Weekend and holiday hours may be required to meet client’s needs
Travel to the NexRep client’s location for business meetings may be required from time to time

Benefits

Comp & perks

NexRep will reimburse for travel expenses incurred
Remote work arrangement
Daytime, evening, and overnight positions available
Equal employment opportunity and anti-discrimination protections