Resource Specialist

NexRep, LLC

. Provide real-time chat support to contractors while they service clients .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in Microsoft Office 365, particularly Excel, while providing real-time chat support and performance feedback to contractors. Capable of analyzing customer satisfaction data and collaborating effectively to enhance contractor performance and adherence to client workflows.

Highest-signal resume keywords

Microsoft Office 365 ProficiencyStrong Excel SkillsCustomer Satisfaction AnalysisPerformance FeedbackIndependent Contractor Agreement Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Attention to DetailStrong Decision-Making SkillsEffective CollaborationConstructive Feedback

Industry Keywords

Real-Time Chat SupportClient Resources ManagementContractor Performance ReviewClient Workflow AdherenceIndependent Contractor Agreements

About the role

Key responsibilities & impact

Provide real-time chat support to contractors while they service clients
Host one-on-one sessions with contractors to increase performance and knowledge of client accounts
Review performance data and provide recommendations to the Operations Manager to meet client goals
Keep all client resources up to date
Communicate client changes to contractors
Host group sessions with contractors
Send and reply to messages from contractors
Review customer satisfaction data to identify trends for NexRep’s clients
Provide detailed scoring information to independent contractors
Ensure contractor adherence to Independent Contractor Agreements and client workflows and processes

Requirements

What you’ll need

Proficiency in Microsoft Office 365, including strong Excel skills
Ability to collaborate effectively with other team members
Ability to provide constructive feedback to agents
Attention to detail
Strong decision-making skills
Ability to work independently
Availability for daytime, evening, and overnight positions
Weekend and holiday hours may be required
Travel to the NexRep client’s location for business meetings may be required from time to time
Must be located in one of the listed eligible U.S. states

Benefits

Comp & perks

NexRep will reimburse for travel expenses incurred
Equal employment opportunity and anti-discrimination protections
Daytime, evening, and overnight positions available
Remote work arrangement