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IAM Operations Analyst
NexTbil Tech. Process joiner, mover, and leaver lifecycle events in Microsoft Entra ID and downstream applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Identity and Access Management (IAM) operations, including user and group management in Microsoft Entra ID, and a strong understanding of authentication and authorization principles. Capable of collaborating effectively with cross-functional teams while maintaining compliance with security standards.
Highest-signal resume keywords
Microsoft Entra ID AdministrationIdentity AdministrationAuthentication and AuthorizationIAM Operations ExperienceCustomer Service Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User and Group ManagementRole AssignmentsMFA ImplementationConditional AccessRBACSSO/SAML/OAuthAccess ReviewsIdentity Incident ResolutionTicketing SystemsAccess Change Documentation
Soft Skills
Clear CommunicationProfessional CoordinationCustomer Service Orientation
Tools & Technologies
Microsoft 365 AdminActive DirectorySailPointSaviyntAWS IAMGCP IAM
Certifications & Qualifications
SC-300SC-900AZ-900Microsoft Certified: Identity and Access Administrator Associate
Industry Keywords
ISO 27001SOC 2GDPRIdentity GovernanceAccess Recertification
Tech Stack
Tools & technologiesAWSAzureCloudCyber SecurityGoogle Cloud Platform
About the role
Key responsibilities & impact- Process joiner, mover, and leaver lifecycle events in Microsoft Entra ID and downstream applications
- Handle access requests, role and group memberships, and entitlement changes through approval workflows
- Administer MFA registration and resets, conditional access support, password support, and self-service troubleshooting
- Support periodic access reviews, access recertification campaigns, and segregation-of-duties checks
- Document access review outcomes for audit
- Investigate and resolve identity-related incidents and service tickets
- Escalate complex issues to senior IAM engineers according to defined runbooks
- Support 24/7 IAM operations through shift work and structured handovers
- Maintain records of access changes, approvals, and exceptions in ticketing and case-management systems
- Collaborate with HR, IT, security, and business application owners on provisioning
- Enforce least-privilege access and escalate identity-related anomalies for investigation
Requirements
What you’ll need- Bachelor’s degree or currently completed studies in Cybersecurity, Information Technology, Computer Science, Systems Engineering, or a related discipline
- 2+ years of experience in IAM operations, identity administration, IT support, or a related technical role
- Hands-on experience with Microsoft Entra ID (formerly Azure AD), including user and group management, role assignments, MFA, and conditional access concepts
- Working knowledge of authentication, authorization, RBAC, least privilege, and SSO/SAML/OAuth
- Familiarity with Active Directory, Microsoft 365 admin, or similar directory platforms
- Ability to write clear ticket notes and follow procedures consistently
- Working proficiency in English
- Availability to work on-site in Hyderabad, India
- Availability for rotational or shift-based schedules
- Preferred: SC-300, SC-900, AZ-900, Microsoft Certified: Identity and Access Administrator Associate, or equivalent credentials
- Preferred: Experience supporting IAM, service desk, or IT operations environments
- Preferred: Exposure to Entra ID Governance, SailPoint, Saviynt, privileged access management, or AWS/GCP cloud IAM
- Preferred: Experience from internships, identity or cloud labs, university projects, or technical bootcamps
- Preferred: Understanding of ISO 27001, SOC 2, and GDPR environments
- Preferred: Strong customer service mindset and professional coordination with internal users, technical teams, and business stakeholders
Benefits
Comp & perks- Attractive salary package and performance-based bonuses
- Flexible working options
- Comprehensive health insurance
- Wellness initiatives and physical and mental well-being resources
- Continuous learning through training programs
- Mentorship
- Clearly defined career development paths
- Supportive, inclusive, and growth-focused environment
- Diversity, inclusion, and collaboration culture
- Regular team-building activities and social events
- Medical insurance
- Flexible and hybrid working models
- Structured learning, development, and career growth opportunities