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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing technical product support teams, with a strong focus on PrismHR platform configuration and support, Salesforce administration, and General Ledger integration. Possesses exceptional analytical and communication skills to effectively troubleshoot complex system issues and collaborate with cross-functional teams.
Highest-signal resume keywords
PrismHR ConfigurationSalesforce AdministrationGeneral Ledger IntegrationTime and Attendance ImplementationTeam Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PrismHR SupportSalesforce OptimizationGeneral Ledger ImplementationSystem IntegrationTime and Attendance SupportAnalytical Skills
Soft Skills
MentoringCommunicationProblem-Solving
Tools & Technologies
SalesforceUKG Ready
Industry Keywords
PEO IndustryTechnical SupportOperational Workflows
About the role
Key responsibilities & impact- Direct, mentor, and inspire a team of technical product support experts
- Oversee operational workflows of the product support team
- Ensure software solutions function optimally for internal teams and clients
- Serve as the internal champion and primary escalation point for PrismHR configuration, troubleshooting, and advanced support
- Oversee Salesforce administrative support, optimization, and workflows
- Lead General Ledger integration implementation, mapping, and ongoing technical support
- Oversee deployment, configuration, and support of Time and Attendance systems
- Partner with Product, Engineering, and Client Success teams to identify system improvements, streamline processes, and roll out product features
Requirements
What you’ll need- 5+ years of proven experience working within the PEO industry
- Deep, hands-on experience leveraging, configuring, and supporting the PrismHR platform is strictly required
- Experience managing, supporting, or administering Salesforce
- Demonstrated experience managing and developing a team of technical support professionals or software specialists
- Strong background in supporting General Ledger implementations and complex system integrations
- Background in Time and Attendance implementation and support
- Experience with UKG Ready is highly preferred, though not required
- Excellent analytical skills with a proactive approach to troubleshooting and resolving complex system issues
- Exceptional written and verbal communication skills, with the ability to translate technical jargon into clear, actionable insights for both technical and non-technical stakeholders
Benefits
Comp & perks- 100% paid health, vision, and dental insurance for employees
- Up to 12 weeks of paid parental leave
- 401(k) matching
- Employer paid telehealth services, including mental health resources
- Remote work arrangement