Technical Support Engineer

NextHop Systems

. Deliver exceptional customer experiences through timely and effective support .

Posted 9/28/2026full-timeDublin • IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting complex networking issues and delivering exceptional customer support while maintaining clear communication with both customers and internal teams. Proficient in networking protocols and technologies, with a strong focus on continuous improvement and adherence to service level agreements.

Highest-signal resume keywords

Bachelor's Degree in Computer ScienceProficiency in Networking ProtocolsExperience in Technical Support RolesDevOps ExperienceCustomer Empathy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingNetworking ProtocolsDebuggingNetwork Operating SystemsSONiCData Center TechnologiesTechnical SupportCloud NetworkingMetrics TrackingContinuous Improvement

Soft Skills

Problem-SolvingInitiativeCustomer CommunicationCollaborationEmpathy

Tools & Technologies

IOSIOS-XREOSJunosBGPOSPFVxLAN

Industry Keywords

Technical SupportNetwork OperationsNetwork EngineeringCloud ProviderEnterprise-Level Team

Tech Stack

Tools & technologies

CloudiOSOpen Source

About the role

Key responsibilities & impact

Deliver exceptional customer experiences through timely and effective support
Troubleshoot complex and dynamic customer environments, diagnosing and resolving technical issues
Maintain clear and consistent communication with external customers and internal teams
Develop deep expertise in company products and solutions, including customer usage patterns
Collaborate with Software and Hardware Engineering teams to diagnose issues, propose workarounds, and implement resolutions
Respond to customer inquiries across chat, phone, and web channels
Track customer cases meticulously and prioritize them based on classification and urgency
Provide timely workarounds and resolutions while adhering to service level agreements
Track and report metrics and pursue continuous improvement
Participate in an on-call rotation to ensure 24/7 support coverage

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering or a related field
Minimum 5 years of experience in technical support roles
Proficiency in networking protocols such as BGP, OSPF, VxLAN and data center technologies
Proficiency in networking technologies software with hands-on experience across diverse Network Operating Systems (NOS), including IOS, IOS-XR, EOS, and Junos
Experience with SONiC (Software for Open Networking in the Cloud) or any open source OS is highly desirable
Proven ability to debug and troubleshoot complex networking issues
Significant experience in DevOps, Network Operations, or Network Engineering within a cloud provider or enterprise-level team
Exceptional problem-solving skills
Strong aptitude for taking initiative and learning
Customer empathy

Benefits

Comp & perks

Opportunity to collaborate and learn from top-tier engineers
Mission-critical project involvement
Startup environment with the expertise of a seasoned team
On-call rotation schedule supporting 24/7 coverage