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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in AI product strategy, customer success, and conversational design, with a strong ability to bridge technical and business teams. Proven track record in managing multiple complex projects and utilizing performance data to enhance customer outcomes.
Highest-signal resume keywords
AI Product StrategyConversational Design PrinciplesProject ManagementCross-Functional Team LeadershipPerformance Data Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software Development FundamentalsProduct ManagementEngineering WorkflowsAI DeploymentCustomer Experience Strategy
Soft Skills
Sharp Written CommunicationVerbal CommunicationCritical ThinkingStakeholder AlignmentComfort with Ambiguity
Certifications & Qualifications
Bachelor's Degree in Computer ScienceMBA or Equivalent Experience
Industry Keywords
AI AgentsCustomer InteractionsData-Driven Decision MakingHigh-Stakes ProjectsTechnical Depth
About the role
Key responsibilities & impact- Operate at the crossroads of AI product strategy, (pre) sales, and customer success
- Work with Product Managers, Engineers, and go-to-market teams to define, develop, and launch conversational AI agents for high-volume customer interactions
- Serve as a strategic partner to customers, supporting AI initiative evolution, execution, and adoption
- Convert business requirements into well-designed, high-performing AI agents
- Lead delivery across multiple concurrent complex agentic projects
- Bridge technical teams and business stakeholders throughout the development lifecycle
- Shape agent behavior through conversational design, product intuition, and performance data
- Surface data-driven action items and iterations to improve customer outcomes and internal decision-making
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience)
- An MBA or similar experience combining technology and business operations is a notable advantage
- Proven ability to juggle multiple high-stakes projects at once
- History of rallying cross-functional teams toward delivery in demanding environments
- Solid grasp of software development fundamentals, product management, and engineering workflows
- Enough technical depth to hold your own alongside engineers and PMs
- Capable of bridging the gap between ambitious product vision and working AI agents
- Experience with conversational design principles and customer experience strategy
- Practical understanding of deploying AI that reliably serves real customers at volume
- Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes
- Sharp written and verbal communication
- Ability to distill complex technical detail into clear, actionable language for non-technical audiences
- Strong critical thinking and comfort with ambiguity
- Ability to align diverse stakeholders and maintain momentum across workstreams
Benefits
Comp & perks- Get deeply involved in building and launching AI agents at the leading edge of the industry
- Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE
- Build a distinctive skill set spanning AI strategy, conversational design, and customer operations
- Gain expertise that's in high demand and short supply across the market