FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management, project delivery, and process mapping while effectively utilizing data analysis to drive client success and operational efficiency. Proficient in communicating technical requirements and delivering high-quality business reviews to enhance client engagement and satisfaction.
Highest-signal resume keywords
Project Delivery ExperienceProcess MappingData Analysis Using ExcelRelationship ManagementClient Success Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process MappingData AnalysisTechnical ConfigurationBusiness Case ConstructionMetrics Monitoring
Soft Skills
Verbal CommunicationWritten CommunicationRelationship ManagementCommercial AwarenessTime Management
Tools & Technologies
ExcelContactEngine
Industry Keywords
Client SuccessStakeholder ManagementProject DeliveryCustomer ExperienceBusiness Reviews
About the role
Key responsibilities & impact- Ensure ContactEngine is deployed effectively to drive expected benefits and support long-term account growth.
- Understand client contracts in detail to ensure correct fulfillment and avoid issues.
- Identify valuable client journeys that achieve contract volumes and leverage ContactEngine capabilities.
- Maintain strategic client success plans based on business drivers.
- Construct business cases for journeys to guide objectives and prioritization.
- Coordinate client activities, enquiries, and escalations.
- Document and communicate technical configuration requirements.
- Deliver high-quality technical and process architecture.
- Help customers understand and adopt relevant ContactEngine features and functionality.
- Identify and communicate growth opportunities.
- Monitor and communicate metrics, performance, and value.
- Deliver quarterly business reviews internally and to clients.
- Provide technical, customer experience, security, and project delivery guidance.
- Develop operational client stakeholder relationships as a trusted advisor.
- Maintain relationships with pre-sales, professional services, and technology teams.
- Partner with the Account Executive.
Requirements
What you’ll need- Undergraduate degree, or relevant experience.
- Project delivery experience in an IT or customer-facing environment
- Process mapping and creating business requirements.
- Strong commercial awareness
- Numerate and able to conduct data analysis using Excel or other common tools
- Relationship management experience
- Great verbal and written communication skills
- Experience of working in/with large corporates, navigating/managing processes
- Ability to manage multiple client projects or workstreams concurrently
- Ability to operate under time and stakeholder pressure