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NICE

Professional Services Engineer

NICE

. Install, configure, upgrade, and deploy NICE products and platforms at customer sites .

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in the installation, configuration, and upgrades of enterprise applications, with strong skills in SQL database administration and troubleshooting. Capable of managing customer relationships and providing technical guidance while collaborating effectively with cross-functional teams.

Highest-signal resume keywords
Installation And Configuration Of Enterprise ApplicationsSQL Database Administration And ScriptingMicrosoft Windows Server AdministrationNetworking Concepts Including LAN/WAN And FirewallsVoIP And Telephony Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Installation Of NICE ProductsConfiguration Of NICE PlatformsTroubleshooting Technical IssuesSQL Queries And Stored ProceduresLog Analysis And Root Cause IdentificationMAC ActivitiesSystem MaintenanceImplementation And Upgrade PlanningTesting And Certification ActivitiesDocumentation Maintenance
Soft Skills
Strong Verbal And Written CommunicationConflict ResolutionSelf-Motivated And AccountableAdaptability To Changing EnvironmentsCollaboration With Cross-Functional Teams
Tools & Technologies
NICE ProductsMicrosoft Windows ServerVoIP SystemsCTI IntegrationsPBX SystemsACD SystemsLoad BalancersDNS ManagementRouting TechnologiesService Packs And Hotfixes
Certifications & Qualifications
MCSEMCPNetworking CertificationsDatabase CertificationsTelephony Certifications
Industry Keywords
Enterprise ApplicationsTechnical SupportChange ManagementCustomer Relationship ManagementSLA Requirements

Tech Stack

Tools & technologies
DNSFirewallsSQLVoIP

About the role

Key responsibilities & impact
  • Install, configure, upgrade, and deploy NICE products and platforms at customer sites
  • Apply hotfixes, service packs, and other product updates
  • Participate in commissioning, testing, and certification activities
  • Troubleshoot and resolve technical issues related to installation, configuration, or upgrades
  • Draft implementation and upgrade plans, including pre-check and post-check steps
  • Collaborate with client System Engineers to support NICE infrastructure across global sites
  • Maintain site documentation, system specifications, and configuration records
  • Perform MAC (Move/Add/Change) activities and system maintenance
  • Assist with NICE-related projects and change management activities
  • Create, track, and remediate cases according to severity and SLA requirements
  • Coordinate with suppliers and third-party representatives for integrated solutions
  • Provide technical guidance to customer administrators on configuration, administration, and user management
  • Manage customer relationships and expectations
  • Participate in training programs, knowledge sharing, and special projects
  • Perform other related duties as assigned

Requirements

What you’ll need
  • Minimum 2–3 years of hands-on experience in installation, configuration, and upgrades of enterprise applications
  • Experience with Microsoft Windows Server administration
  • Knowledge of networking concepts including LAN/WAN, firewalls, load balancers, DNS, and routing
  • SQL database administration and scripting, including queries, stored procedures, and troubleshooting
  • Strong troubleshooting skills, including log analysis and root cause identification
  • Experience with VoIP, CTI, and telephony systems is an advantage
  • Familiarity with PBX, ACD, and CTI integrations is preferred
  • Relevant certifications such as MCSE, MCP, networking, database, or telephony certifications are a plus
  • Ability to work effectively in medium to large teams and collaborate with cross-functional stakeholders
  • Strong verbal and written communication skills
  • Ability to handle conflicts professionally and drive resolution
  • Self-motivated, accountable, and capable of working independently
  • Flexibility to work in shifts and outside standard business hours as required
  • Ability to adapt to changing environments and priorities

Benefits

Comp & perks
  • Equal opportunity employment
  • Training programs
  • Knowledge sharing and special projects