Professional Services Engineer

NICE

. Serve as the primary technical resource for customer installations and implementations .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in NICE software installation, configuration, and integration with telephony systems, alongside strong troubleshooting and customer communication skills. Capable of managing technical escalations and providing training while ensuring systems are production-ready.

Highest-signal resume keywords

NICE Software InstallationTelephony Systems IntegrationMicrosoft Windows ServerSQL Server KnowledgeSIP, VoIP, SIPREC Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation EngineeringTroubleshootingNetworkingDatabase ManagementPowerShellWiresharkIISActive DirectoryRoutingFirewall Knowledge

Soft Skills

Analytical SkillsCommunication SkillsCustomer Service Skills

Tools & Technologies

NICE SoftwareTelephony EnvironmentsVirtualization PlatformsPBXCTI

Certifications & Qualifications

Security+Microsoft CertificationsCisco Certifications

Industry Keywords

Public Safety ExperienceField EngineeringCustomer InstallationsTechnical EscalationsSite Documentation

Tech Stack

Tools & technologies

SQLVoIP

About the role

Key responsibilities & impact

Serve as the primary technical resource for customer installations and implementations
Install and configure NICE software, hardware, servers, and virtualization platforms
Integrate NICE solutions with customer networks, PBX, CTI, and telephony environments
Troubleshoot hardware, software, networking, database, and telephony issues
Complete Installation Test Procedures and ensure systems are production-ready
Manage customer communication, expectations, and technical escalations
Partner with Project Managers, Support, and other technical teams throughout implementations
Complete site documentation, as-builts, testing, and knowledge transfer
Provide basic technical training to customer teams
Document lessons learned and contribute to the internal knowledge base
Provide remote customer support between onsite deployments

Requirements

What you’ll need

3+ years of relevant implementation or field engineering experience
Experience working directly at customer sites as a vendor, consultant, or implementation engineer
Experience with telephony, hardware, networking, and databases
Strong Microsoft Windows Server and SQL Server knowledge
Strong networking, routing, and firewall knowledge
Experience with SIP, VoIP, SIPREC, CTI/CDR, and telephony systems
Experience with PowerShell, Wireshark, IIS, Active Directory, and troubleshooting tools
Hands-on hardware and server experience
Strong analytical, troubleshooting, communication, and customer service skills
Frequent domestic travel, overnight stays, short-notice travel, and work outside standard business hours when required
Public Safety experience strongly preferred
Security+, Microsoft, networking, Cisco, or related certifications are a plus

Benefits

Comp & perks

Approximately 90% travel required, including overnight stays and short-notice travel
Exposure to AI, cloud, and digital technologies through work with NICE solutions
Equal opportunity employment