Professional Services Engineer

NICE

. Install, configure, upgrade, and deploy NICE products and platforms at customer sites .

Posted 10/12/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in the installation, configuration, and upgrades of NICE products and enterprise applications, alongside strong troubleshooting skills in technical environments. Proficient in Microsoft Windows Server administration, SQL database management, and networking concepts, with a focus on effective communication and collaboration with cross-functional teams.

Highest-signal resume keywords

NICE Product ExperienceMicrosoft Windows Server AdministrationSQL Database AdministrationNetworking ConceptsStrong Troubleshooting Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

InstallationConfigurationUpgradesSQL ScriptingLog AnalysisRoot Cause IdentificationVoIP SystemsCTI IntegrationsPBX SystemsACD Systems

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationConflict ResolutionSelf-MotivatedAccountable

Tools & Technologies

NICE ProductsMicrosoft Windows ServerLAN/WANFirewallsLoad BalancersDNSRoutingAvayaCiscoGenesys

Certifications & Qualifications

MCSEMCPNetworking CertificationDatabase CertificationTelephony Certification

Industry Keywords

Enterprise ApplicationsTechnical SupportChange ManagementSystem MaintenanceCustomer Relationship Management

Tech Stack

Tools & technologies

DNSFirewallsSQLVoIP

About the role

Key responsibilities & impact

Install, configure, upgrade, and deploy NICE products and platforms at customer sites
Apply hotfixes, service packs, and other product updates
Participate in commissioning, testing, and certification activities during project delivery
Troubleshoot and resolve technical issues related to installation, configuration, or upgrades
Draft implementation and upgrade plans, including pre-check and post-check steps
Collaborate with client System Engineers to support NICE infrastructure across global sites
Maintain site documentation, system specifications, and configuration records
Perform MAC (Move/Add/Change) activities and system maintenance
Assist with NICE-related projects and change management activities
Create, track, and remediate cases according to severity and SLA requirements
Coordinate with suppliers and third-party representatives for integrated solutions
Provide technical guidance to customer administrators on configuration, administration, and user management
Manage customer relationships and expectations through clear, proactive communication
Participate in training programs, knowledge sharing, and special projects
Perform other related duties as assigned

Requirements

What you’ll need

Minimum 2–3 years of hands-on experience in installation, configuration, and upgrades of enterprise applications (NICE product experience preferred)
Microsoft Windows Server administration
Networking concepts, including LAN/WAN, firewalls, load balancers, DNS, and routing
SQL database administration and scripting, including queries, stored procedures, and troubleshooting
Strong troubleshooting skills, including log analysis and root cause identification
Experience with VoIP, CTI, and telephony systems such as Avaya, Cisco, or Genesys is an advantage
Familiarity with PBX, ACD, and CTI integrations is preferred
Relevant certifications such as MCSE, MCP, networking, database, or telephony are a plus
Ability to work effectively in medium to large teams and collaborate with cross-functional stakeholders
Strong verbal and written communication skills
Ability to handle conflicts professionally and drive resolution
Self-motivated, accountable, and capable of working independently
Flexibility to work in shifts and outside standard business hours as required
Ability to adapt to changing environments and priorities