FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in solutions engineering and customer engagement, with a strong focus on AI-driven technologies and enterprise software sales. Proven ability to deliver customized solutions and presentations that enhance customer experience and drive business value.
Highest-signal resume keywords
Solutions EngineeringConversational AIJavaScript ProgrammingEnterprise SaaS ArchitectureCustomer Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
JavaScriptHTMLCSSAPIsConversational AIChatbotsVirtual AgentsLow-Code AutomationAnalyticsDigital Engagement
Soft Skills
Analytical Problem-SolvingPresentation SkillsStorytellingCreative ThinkingBusiness Acumen
Tools & Technologies
NiCECognigyCCaaS PlatformsAI-Assisted Coding ToolsBrowser Developer Tools
Certifications & Qualifications
Bachelor's Degree in Technology FieldMBA (Preferred)
Industry Keywords
Customer Service AutomationRFIRFPOmnichannel EngagementContact Center
Tech Stack
Tools & technologiesCloudJavaScript
About the role
Key responsibilities & impact- Work closely with Sales on discovery calls, technical deep dives, demos, and proofs of concept
- Act as a trusted advisor bridging technology and business value
- Lead discovery and solutioning across NiCE's Customer Service Automation portfolio
- Uncover customer pain points and identify opportunities involving AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital Engagement
- Deliver customized demos and presentations that communicate a vision for exceptional customer experience
- Craft differentiated responses to RFIs and RFPs
- Design and execute proofs of value demonstrating real-world value and accelerating deal velocity
- Track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms
- Provide technical expertise and upskill adjacent teams on AI
Requirements
What you’ll need- 7+ years in a solutions engineering, pre-sales, or sales architecture role engaged in planning and executing complex enterprise software sales
- 7+ years of consulting or customer engagement experience
- 5+ years of contact center experience with deep familiarity of the CCaaS landscape
- Proven track record delivering best-in-class solutions with strong work examples
- Strong JavaScript programming and scripting skills
- Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms
- Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions
- Experience with enterprise SaaS architecture, APIs, and integrations
- Working knowledge of HTML, JavaScript, CSS, DOM, and browser developer tools
- Comfortable leveraging AI-assisted coding tools and vibe coding techniques to rapidly prototype and iterate on solutions
- Strong business acumen and ability to connect technology to revenue and profit outcomes
- Analytical problem-solving, presentation, and storytelling skills
- Ability to identify root causes and apply creative thinking
- Ability to manage multiple priorities and deliverables across concurrent client engagements
- Bachelor's degree in a related technology field; MBA preferred (nice to have)
- Experience with NiCE, Cognigy, or comparable CCaaS/conversational AI platforms (nice to have)
Benefits
Comp & perks- Fast-paced, collaborative, and creative work environment
- Learning and growth opportunities
- Endless internal career opportunities across multiple roles, disciplines, domains, and locations
- Equal opportunity employment