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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client account management and technical project delivery, with a strong focus on building strategic relationships and delivering value through data analysis and business case development.
Highest-signal resume keywords
Client Account ManagementTechnical Project DeliveryAPI IntegrationsData AnalysisBusiness Case Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisProject ManagementData Analysis Using ExcelTechnical IntegrationCreating Business Requirements
Soft Skills
Verbal CommunicationWritten CommunicationCoachingMultitaskingStakeholder Management
Tools & Technologies
ExcelAdvanced Data Analysis Tools
Certifications & Qualifications
Project Management Qualification
Industry Keywords
Customer SuccessAccount RenewalsUpsellingCross-SellingLarge Corporates
About the role
Key responsibilities & impact- Manage multiple accounts/workstreams in a small portfolio
- Deliver complex technical integrations and projects
- Understand clients’ contracts and interpret these to create win-win outcomes and avoid issues
- Maintain a strategic success plan for each client, building on their business drivers
- Develop operational client stakeholder relationships, becoming a partner and trusted advisor
- Help customers understand and adopt relevant CE features and functionality
- Construct and validate business cases
- Deliver quarterly business reviews internally and to clients
- Monitor and effectively communicate metrics, performance and value
- Coach and train CSMs
- Provide quality assurance of CSM deliverables
- Assist CSMs with client escalations, acting as the first escalation point
- Partner with sales, professional services, and technology teams
- Identify and communicate growth opportunities
- Provide technical, customer experience, security and project delivery guidance
- Support the Manager, Customer Success through coaching, training, and day-to-day direction of CSMs
Requirements
What you’ll need- Undergraduate degree
- Proven experience in client account/relationship management, or customer success
- Proven experience in technical and customer-facing project delivery, including API integrations
- Management of programs or multi-threaded projects
- Experience in account renewals/upsells/cross-sells
- Significant experience in business analysis and creating business requirements
- Strong commercial awareness
- Creation of business cases for initiatives and projects and ‘selling’ those to stakeholders
- Significant experience in data analysis using Excel or other tools
- Great verbal and written communication skills
- Experience of working in/with large corporates, navigating/managing processes
- Able to articulate technical information clearly and simply
- Able to easily context switch and multitask
- Able to operate under time and stakeholder pressure
- Postgraduate degree in a technical or business subject (NICE to have)
- Project mgt qualification (NICE to have)
- Experience in data analysis using advanced tools (NICE to have)
- Fluency in another language (NICE to have)