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Customer Service Representative
Nidecker Group. Manage a high volume of daily customer inquiries across email, phone and chat platforms .
Posted 10/23/2026contractTruckee • California • United StatesJuniorMid-Level💰 $23 - $25 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive product knowledge of snowboarding and skateboarding gear while effectively managing customer inquiries across multiple platforms. Proficient in order processing and familiar with ERP systems, ensuring efficient customer service and support.
Highest-signal resume keywords
Customer Service ManagementNetsuite ExperienceShopify ProficiencySnowboard Industry KnowledgeMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingTyping Speed 60 WPMProduct KnowledgeInventory ManagementClerical Duties
Soft Skills
Excellent Communication SkillsPersonableWillingness To LearnMultitasking AbilityStrong Team Player
Tools & Technologies
NetsuiteShopifyGorgiasMicrosoft Office
Industry Keywords
Snowboard RetailSkateboard RetailCustomer InquiriesFast-Paced EnvironmentHoliday Peak Season
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage a high volume of daily customer inquiries across email, phone and chat platforms
- Maintain extensive product knowledge of snowboards or skate shoes to provide accurate customer information
- Provide order support, including processing sales orders, address updates, lost packages, cancellations, and returns in Shopify and Netsuite
- Build relationships and trust with customers through open and interactive communication
- Work closely with the customer service manager and warranty manager
- Fulfill spare parts orders
- Learn and use Nidecker US’s ERP system and service-provider plugin platforms
- Assist the sales manager with shipping projects, inventory, and sale of demo products
- Perform miscellaneous clerical duties
Requirements
What you’ll need- 2+ years of relevant industry work experience, preferably in snowboard or skateboard retail
- Extensive knowledge and understanding of snowboarding and/or skateboarding gear, and knowledge of the snowboard/skateboard industry
- Experience with Netsuite, Shopify, and Gorgias a plus
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Able to type 60 words per minute
- Personable, willingness to learn, and a good sense of humor
- Ability to multitask, prioritize and work in a fast-paced environment
- Excellent written and verbal communication skills
- Strong team player
- Must be available through holiday peak season, November through January
Benefits
Comp & perks- 401K
- Health & Dental
- IKON Pass
- Nidecker Group Snowboard Equipment and footwear