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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Experience projects, leveraging technologies such as Genesys, Diabolocom, and Talkdesk to enhance contact center operations. Capable of defining features, developing use cases, and maintaining platform integrity while integrating new technologies into service offerings.
Highest-signal resume keywords
Customer Experience ExpertiseGenesys SolutionsDiabolocom SolutionsTalkdesk SolutionsTelephony-Related Topics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ExperienceFeature DefinitionUse Case DevelopmentService ImplementationPlatform Maintenance
Soft Skills
Curious MindsetTechnology Monitoring
Tools & Technologies
GenesysDiabolocomTalkdesk
Certifications & Qualifications
Master’s Degree
Industry Keywords
Contact Center OperationsInfrastructureCloud Activities
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Contribute to client success in Customer Experience projects
- Work with Genesys, Diabolocom, and Talkdesk solutions
- Define new features related to customer experience and contact center operations
- Develop new associated use cases
- Prepare service implementation deliverables
- Maintain the platform to ensure the solution operates properly
- Integrate the latest technologies into consulting, architecture, web development, service offerings, and Infrastructure/Cloud activities
Requirements
What you’ll need- Graduate of an engineering school or equivalent qualification
- Initial significant experience in Customer Experience and related technologies (Genesys, Diabolocom, Talkdesk, etc.)
- Interest in working on telephony-related topics
- Curious mindset and regular technology monitoring
- Education level: Master’s degree (Bac +5 equivalent)
- 3–5 years or 5–10 years of experience, as indicated in the job posting header
Benefits
Comp & perks- Rapid skills development through the Niji University training platform (more than 33,000 learning resources) and hands-on learning
- Access to the latest AI tools for teams and experts
- Personalized support to build your career path: regular one-to-ones, a dedicated HR Business Partner, and a skills framework
- Flexible working hours
- Remote working
- Meal vouchers
- Mobility allowance
- Services platform
- Opportunity to contribute to a responsible company (EcoVadis, eco-designed website, Digital Fresco workshops, and community engagement initiatives)
- Projects delivering tangible impact for major corporate clients and mid-sized companies
- Multidisciplinary teams combining Consulting, Design, Data, AI, Cybersecurity, and Technology