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Niji

Technical Project Manager – Contact Center

Niji

. Understand client needs, including customer journeys, business processes, and solutions in the field of digital and omnichannel Contact Centers .

Posted 10/14/2026full-timeBordeaux • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Customer Experience projects within digital and omnichannel Contact Centers, utilizing project management methodologies and tools to ensure successful project delivery and client satisfaction.

Highest-signal resume keywords
Project ManagementCustomer ExperienceContact Center TechnologiesITILPMP

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Project Scope DefinitionProject DocumentationProject ReportingRisk ManagementBudget Management
Soft Skills
Cross-Functional Team CoordinationClient Needs UnderstandingLeadership
Tools & Technologies
GenesysTalkdeskSalesforceMicrosoft DynamicsDiabolocom
Certifications & Qualifications
PMPITILPRINCE2
Industry Keywords
Digital Contact CentersOmnichannel SolutionsCustomer JourneysBusiness Processes

Tech Stack

Tools & technologies
PMP

About the role

Key responsibilities & impact
  • Understand client needs, including customer journeys, business processes, and solutions in the field of digital and omnichannel Contact Centers
  • Define project scope and coordinate cross-functional teams
  • Manage and coordinate vendors and/or partners
  • Prepare project documentation and ensure its quality
  • Lead project steering committees and working meetings
  • Establish and monitor project reporting, including progress, risks, action plans, and budget
  • Contribute to client success through innovative Customer Experience projects involving Genesys, Diabolocom, Talkdesk, Salesforce, and Microsoft Dynamics

Requirements

What you’ll need
  • Degree from an engineering school or a Master’s degree, ideally in telecommunications
  • Initial experience managing projects related to Customer Experience
  • Working knowledge, including theoretical knowledge, of Contact Center technologies such as Genesys, Vocalcom, or Talkdesk
  • Knowledge of project management methodologies and tools, including ITIL, PRINCE2, or PMP
  • Required experience: 3–5 years or 5–10 years

Benefits

Comp & perks
  • Rapid skills development through Niji University, offering more than 33,000 learning resources, combined with hands-on experience
  • Access to the latest AI tools for teams and experts
  • Personalized support to build your career path, including regular one-to-one meetings, a dedicated HR Business Partner, and a skills framework
  • Flexible working hours
  • Remote working
  • Meal vouchers
  • Mobility allowance
  • Services platform
  • Projects with a tangible impact for large corporate and mid-market clients
  • Cross-functional teams
  • Commitment to being a responsible company and implementing a CSR policy
  • Promotion of diversity and equal opportunities