Operations Manager – Aftermarket and Parts

Nikkiso Clean Energy & Industrial Gases

. Develop and implement strategies to grow aftermarket revenue through spare parts, repairs, field services, upgrades, and service agreements .

Posted 10/23/2026full-timeIrvine • California • United StatesSeniorLead💰 $110,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in aftermarket services, spare parts management, and inventory optimization while fostering a customer-focused culture. Proven ability to lead teams, develop strategic plans, and manage financial performance in a dynamic environment.

Highest-signal resume keywords

Aftermarket Services ManagementInventory ManagementERP Systems (SAP, Oracle, Microsoft Dynamics)Financial Analysis and BudgetingLeadership and Team Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Spare Parts ManagementForecastingData AnalysisContract NegotiationStrategic PlanningCustomer Relationship ManagementOperational EfficiencyPricing StrategySales Performance MonitoringService Operations

Soft Skills

Excellent CommunicationPresentation SkillsCustomer Satisfaction FocusTeam MentoringContinuous Improvement Mindset

Tools & Technologies

ERP SystemsCRM SystemsInventory Management Systems

Industry Keywords

Aftermarket Revenue GrowthService AgreementsParts SalesMarket Trends AnalysisSupplier CoordinationWarranty Claims ManagementCost Reduction ProgramsPerformance ObjectivesKPI DevelopmentCompliance with Quality Standards

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Develop and implement strategies to grow aftermarket revenue through spare parts, repairs, field services, upgrades, and service agreements
Identify opportunities to increase parts sales, customer retention, and recurring revenue
Analyze market trends, customer requirements, and competitor offerings
Establish pricing strategies for spare parts and service offerings
Oversee spare parts forecasting, planning, procurement, and inventory control
Maintain optimal inventory levels while minimizing carrying costs
Implement inventory optimization and obsolescence management programs
Coordinate with suppliers and internal teams to ensure part availability
Serve as the primary point of escalation for aftermarket customers
Ensure timely processing of spare parts quotations, orders, and deliveries
Develop programs to improve customer satisfaction and service levels
Manage warranty claims and product support activities
Support the sales team with aftermarket opportunities and customer account development
Develop spare parts sales forecasts and annual revenue plans
Monitor sales performance against targets and implement corrective actions
Lead contract negotiations related to service agreements and long-term support programs
Lead and develop spare parts, customer service, and aftermarket personnel
Establish performance objectives and KPIs
Foster a customer-focused culture and continuous improvement mindset
Recruit, train, and mentor team members
Prepare annual budgets and revenue forecasts
Monitor profitability of aftermarket programs and initiatives
Drive cost reduction and operational efficiency programs
Report business performance to senior leadership
Implement best practices for order fulfillment, inventory management, and service operations
Utilize ERP, CRM, and inventory management systems to improve efficiency
Develop and monitor KPIs
Ensure compliance with company policies and quality standards

Requirements

What you’ll need

Bachelor's degree in Engineering, Business Administration, Supply Chain Management, Operations Management, or related field
7-10+ years of experience in aftermarket services, spare parts management, service operations, or industrial equipment sales
Experience managing inventory, forecasting, and customer support teams
Strong commercial and financial acumen
Experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics
Strategic planning and business development
Inventory and supply chain management
Customer relationship management
Financial analysis and budgeting
Leadership and team development
Negotiation and contract management
Data analysis and reporting
Excellent communication and presentation skills
Ability to perform the listed physical activities, including standing, walking, sitting, reaching, climbing or balancing, stooping or kneeling, talking and hearing, and using fingers and hands
Willingness to travel to a client's office, production facility, or industrial/construction job site as required