Strategy & Operations Manager

NinjaHoldings

. Identify new business opportunities, optimize existing products, and evaluate business performance to uncover opportunities for growth and operational improvement .

Posted 10/16/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $115,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing cross-functional projects and driving initiatives from concept through execution, with a strong focus on product management, data analysis, and operational optimization. Proven ability to translate business objectives into actionable plans and measurable outcomes while collaborating effectively with stakeholders.

Highest-signal resume keywords

Cross-Functional Project ManagementProduct Management SkillsData Analysis and Business InsightsStakeholder ManagementOperational Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements GatheringUser Story WritingAcceptance Criteria DefinitionSQLBusiness Intelligence ToolsProcess AutomationWorkflow OptimizationAnalytical Problem-SolvingPerformance MeasurementBusiness Case Development

Soft Skills

Excellent CommunicationStakeholder ManagementAbility to Manage Multiple PrioritiesIndependent WorkResults-Driven

Industry Keywords

FintechPaymentsLendingFinancial ServicesOperational ImprovementBusiness Performance EvaluationGrowth OpportunitiesCustomer ExperienceProject TimelinesInitiative Prioritization

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Identify new business opportunities, optimize existing products, and evaluate business performance to uncover opportunities for growth and operational improvement
Translate business objectives into clear project plans, product requirements, user stories, and success metrics
Evaluate existing business processes, products, and operational workflows to identify inefficiencies, bottlenecks, and opportunities for optimization
Own cross-functional initiatives from problem identification and requirements gathering through prioritization, development, testing, launch, and post-launch evaluation
Partner with business stakeholders, Product, and Engineering to define requirements, align priorities, resolve dependencies, and ensure solutions meet business needs
Use data and business insights to develop recommendations, build business cases, and prioritize high-impact initiatives
Manage project timelines, deliverables, and stakeholder communications to ensure initiatives remain on track and deliver intended results
Design and implement scalable operational processes that improve efficiency, customer experience, and business performance
Monitor the performance of implemented solutions, measure results against defined success metrics, and identify opportunities for continued optimization
Collaborate with Risk, Compliance, Finance, Marketing, and other teams to ensure initiatives align with business objectives and operational requirements

Requirements

What you’ll need

6+ years of experience in strategy, operations, product management, business analysis, management consulting, or a high-growth fintech/startup environment
Demonstrated experience managing cross-functional projects and driving initiatives from concept through execution
Strong product management skills, including requirements gathering, writing user stories, defining acceptance criteria, prioritizing work, and coordinating with technical teams
Strong analytical and problem-solving skills, with the ability to translate ambiguous business problems into structured plans and actionable recommendations
Experience using data to evaluate business performance, identify improvement opportunities, and measure the impact of initiatives
Excellent communication, stakeholder management, and project management abilities
Ability to manage multiple priorities, work independently, and drive results in a fast-paced environment
Prior fintech, payments, lending, or financial services experience is highly preferred
Experience with SQL, business intelligence tools, process automation, or workflow optimization is a plus

Benefits

Comp & perks

Flexible Paid Time Off
Health Benefits with generous medical, dental and vision insurance plans
401(k) with matching contribution
Paid Family Leave
Annual Wellness & WFH Subsidies
Employee Referral Program
Remote first culture with convenient downtown office in the heart of the city