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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and implementing automation tool solutions, with a strong focus on Robotic Process Automation and database management. Capable of managing project plans and collaborating effectively with cross-functional teams to enhance Customer Contact Center operations.
Highest-signal resume keywords
Robotic Process Automation DevelopmentVBA Application DevelopmentProject ManagementAnalytical and Troubleshooting SkillsLEAN and Six Sigma Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Automation Tool DevelopmentApplication DevelopmentUnit TestingDebuggingPerformance Data AnalysisProcess ImprovementCustomer Contact Center OperationsDatabase ManagementCodingImplementation Activities
Soft Skills
Interpersonal SkillsAbility to Work IndependentlyTeam CollaborationTime ManagementAdaptability
Tools & Technologies
M365 OfficeCISDIS
Certifications & Qualifications
Bachelor's Degree in Computer Programming/Management
Industry Keywords
Call Center OperationsBusiness Continuity PlanningEmergency ResponseTesting and ValidationTroubleshooting
Tech Stack
Tools & technologiesRPAVBA
About the role
Key responsibilities & impact- Design, develop, code, test, and implement automation tool solutions
- Identify opportunities to apply automation technology for process improvement in Customer Contact Center operations
- Review and analyze performance data and recommend automated technology solutions
- Develop, oversee, and manage project plans, timelines, scope, costs, and implementation activities
- Coordinate business continuity planning, development, testing, debugging, and implementation
- Act as the Customer Contact Center liaison with IT for upgrades, hardware/software installations, troubleshooting, and testing
- Support leaders in testing and developing test plans, including validation testing before and after technology changes
- Provide ongoing production support, troubleshooting, and issue resolution
- Review organizational needs and goals to assess impacts on applications and systems
- Produce high-level and detailed designs based on business requirements and architectures
- Coordinate with onshore and offshore teams to complete coding, testing, debugging, and implementation
- Learn new systems, applications, technologies, and business domains
- Support emergency response efforts and perform other duties as assigned
Requirements
What you’ll need- Bachelor's Degree or certification in Computer programming/management
- 1-3 years of experience developing applications in a corporate environment
- Enhanced knowledge and understanding of CIS and/or DIS
- Ability to complete tasks independently and in small team settings
- Ability to manage multiple priorities in a fast-paced environment
- Strong analytical and troubleshooting skills
- Ability to balance development, testing, and support roles
- Strong interpersonal skills and ability to work well with others
- Advanced skills with personal computers, database management, and M365 Office
- Ability to work nights, weekends, stand-by, and emergency support as assigned
- Ability to learn new technologies and tools
- Experience developing, coding, unit testing, debugging, and implementing RPA solutions
- Preferred: 1-3 years programming experience in Robotic Process Automation
- Preferred: 1-3 years developing VBA applications or equivalent
- Preferred: No less than 1 year experience in Call Center Operations
- LEAN
- Six Sigma
- Must be legally authorized to work in the United States and must not require employer sponsorship now or in the future
Benefits
Comp & perks- Professional growth and development opportunities
- Inclusive workplace
- Reasonable accommodations during the hiring process
- Support for veterans, transitioning service members, and military spouses