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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical account management and solutions engineering within the SaaS and e-commerce domains, with a strong focus on feed integration, troubleshooting, and customer engagement. Proficient in translating technical details for diverse audiences while managing multiple accounts effectively.
Highest-signal resume keywords
Technical Account ManagementSolutions EngineeringFeed Integration SetupE-Commerce ExperienceIntegration Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Feed Specs ReadingIntegration Performance MonitoringTroubleshootingDocumentation of Integration PatternsMetrics Tracking
Soft Skills
Organizational SkillsCommunication SkillsCustomer Engagement
Tools & Technologies
SaaS PlatformsShopify
Industry Keywords
E-CommerceFeed IntegrationTechnical OnboardingProduct Feedback
About the role
Key responsibilities & impact- Lead technical onboarding and feed integration setup for new SaaS (Feeds/Shopify) customers in your territory
- Monitor feed health and integration performance, and troubleshoot issues before they affect customer trading
- Partner with Product Marketing and sales to identify and unlock feed/SaaS expansion opportunities within existing accounts
- Act as the technical escalation point between customers, Nivoda's product/engineering teams, and Account Management
- Document integration patterns and feed configuration options
- Feed structured product feedback upstream
- Track integration health and adoption metrics across a book of SaaS accounts
Requirements
What you’ll need- Experience in technical account management, solutions engineering, or account management— ideally in e-commerce or SaaS
- Comfortable reading feed specs, debugging integration issues, and working directly with customer technical teams
- Ability to translate technical detail for both engineering and commercial audiences
- Organised across a multi-account territory with varying integration complexity
- Native or professional proficiency in English
- CV and application must be submitted in English
Benefits
Comp & perks- Flexible working hours and a vibrant company culture
- Remote work
- Plenty of opportunities for growth and learning
- Unlimited holiday allowance
- Chance to join and contribute to a company during its exponential expansion phase
- Dynamic working environment in a rapidly growing company
- Pleasant, low-hierarchy work environment
- Intellectually challenging work that contributes significantly to Nivoda's success and scalability