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Tech Stack
Tools & technologiesSDLCServiceNowSitecoreSQL
About the role
Key responsibilities & impact- Join YPTO’s AnalySD team within the Commercial Channels & Products domain
- Act as the IT partner of SNCB/NMBS Marketing & Sales
- Support the digital ecosystem behind websites, mobile apps, ticket vending machines, cash desks, onboard sales, and B2B platforms
- Participate in the full project lifecycle, including requirements gathering, feasibility analysis, functional design, and user acceptance testing
- Analyze and document business needs, processes, and objectives
- Translate requirements into functional specifications and user stories
- Collaborate with development teams to align technical solutions with business goals
- Support test planning, UAT execution, and defect resolution
- Safeguard solution architecture and coordinate with architects
- Identify bottlenecks and propose improvements
- Present functional designs, test scenarios, and documentation to stakeholders
- Challenge and guide business stakeholders to define optimal solutions
Requirements
What you’ll need- 7+ years as a business/functional analyst
- Strong requirements-gathering and business analysis skills
- Fluent in French or Dutch and English
- Solid understanding of SDLC and system design principles
- 5+ years of experience with BPMN/UML and working in SAFe/Agile environments
- Knowledge of SQL, APIs, and basic programming is a plus
- Experience with public transport, e-commerce, and mobile/web development
- Sitecore knowledge is a plus
- Strong stakeholder management and communication skills
- Structured and analytical way of working
- Ability to work independently and proactively
- Team player
- Fluent in Dutch, French and English is an asset
- Experience in training delivery is an asset
- Experience with ServiceNow SPM is a major plus
- Experience with SAP is an asset
- Experience in IT environments is an asset
Benefits
Comp & perks- Possibility to work remotely
- Flexible working hours
- 35 days of leave
- Company car
- Public transport season ticket
- Target bonus
- Comprehensive insurance package, including affiliation without own contribution (excluding outpatient costs for family members)
- Hospitalisation and dental care for the whole family
- Outpatient medical costs coverage
- Group insurance covering supplementary pension, work disability and death through a cafeteria plan
- Extralegal work accident coverage
- Meal vouchers
- Eco-vouchers
- Net allowances for remote working and carwash
- Internet budget
- Work-life balance
- Competitive salary