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Tech Stack
Tools & technologiesSDLCServiceNowSitecoreSQL
About the role
Key responsibilities & impact- Join YPTO’s AnalySD team within the “Commercial Channels & Products” domain, the IT partner of SNCB/NMBS Marketing & Sales
- Support the digital ecosystem behind the website, mobile app, ticket vending machines, cash desks, onboard sales, and B2B platforms
- Participate in the full project lifecycle, including requirements gathering, feasibility analysis, functional design, and user acceptance testing
- Analyze and document business needs, processes, and objectives
- Translate requirements into functional specifications and user stories
- Collaborate with development teams to align technical solutions with business goals
- Support test planning, UAT execution, and defect resolution
- Safeguard solution architecture and coordinate with architects
- Identify bottlenecks and propose improvements
- Present functional designs, test scenarios, and documentation to stakeholders
- Challenge and guide business stakeholders to define optimal solutions
Requirements
What you’ll need- 7+ years as a business/functional analyst
- Strong requirements-gathering and business analysis skills
- Fluent in French or Dutch + English
- Solid understanding of SDLC and system design principles
- 5+ years experience with BPMN/UML and working in SAFe/Agile environments
- Knowledge of SQL, APIs, and basic programming is a plus
- Experience with public transport, e-commerce, mobile/web development (Sitecore is a plus)
- Critical thinking, decision-making, and problem-solving mindset
- Strong communication, collaboration, and stakeholder management
- Customer-focused, detail-oriented, and adaptable
- Ability to lead discussions and present to technical and non-technical audiences
- Resilience and comfort with ambiguity in a dynamic environment
- You work independently and proactively
- You are a team player
- Fluency in Dutch, French and English is an asset
- Experience in training delivery is an asset
- Experience with ServiceNow SPM is a major plus
- Experience with SAP is an asset
- Experience in IT environments is an asset
Benefits
Comp & perks- mogelijkheid om op afstand te werken + flexibele werktijden
- 35 vakantiedagen
- bedrijfswagen + abonnement voor het openbaar vervoer
- targetbonus
- uitgebreid verzekeringspakket (aansluiting zonder eigen bijdrage, exclusief ambulante kosten voor gezinsleden)
- hospitalisatie- en tandzorg voor het hele gezin
- ambulante kosten (medische kosten afzonderlijk van hospitalisatie)
- groepsverzekering: aanvullend pensioen, arbeidsongeschiktheid en overlijden (cafeteriaplan)
- arbeidsongevallenverzekering (extralegaal)
- maaltijdcheques en ecocheques
- nettovergoedingen voor thuiswerken en carwash + internetbudget
- goede werk-privébalans
- competitief salaris