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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in technical analysis and solution design, with a strong focus on API creation, documentation, and customer experience enhancement. Proficient in requirements gathering, process modeling, and utilizing SDLC methodologies to align technical solutions with business needs.
Highest-signal resume keywords
API Creation And DocumentationTechnical Analysis And Solution DesignRequirements Gathering And Process ModelingExperience With Agile And ScrumProficiency In MS Office And Jira
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
RESTJSONXMLGraphQLSwagger/OpenAPIBPMNUMLUser StoriesTest Plans And Test CasesTechnical Documentation
Soft Skills
Critical-ThinkingDecision-MakingResilience Under PressureAdaptabilityEmpathy
Tools & Technologies
MS OfficeTeamsSparx EAJiraConfluence
Industry Keywords
Travel IndustryE-CommerceCMS Technologies
Tech Stack
Tools & technologiesGraphQLSDLC
About the role
Key responsibilities & impact- Join the AnalySD team within YPTO’s Business Area “Commercial Channels & Products”
- Contribute to shaping SNCB-NMBS commercial channels and product offerings
- Drive innovation and enhance the overall customer experience
- Gather requirements and conduct feasibility studies
- Understand business needs and translate them into technical specifications
- Evaluate customer needs and objectives, provide guidance and challenge the customer where needed
- Collaborate with Solution Architects and developers
- Design, implement and maintain APIs
- Identify and document interfaces, integration points and connection types
- Create API and technical documentation, usage guides, process analyses, functional test scenarios and technical specifications
- Present designed end products to internal and external stakeholders
- Work with development, project and support teams to ensure technical feasibility and alignment with business needs
- Provide technical guidance and participate in technical reviews
- Troubleshoot functional and technical issues or defects
- Identify bottlenecks and propose solutions or alternatives
- Assist with test plans, test cases and user acceptance testing
- Account for performance, security, availability and maintainability requirements
- Safeguard existing business and solution architecture and align with Enterprise, System and/or Solution Architects when needed
Requirements
What you’ll need- Minimum of 5 years of experience in technical analysis or solution design
- 5+ years of experience creating and documenting APIs
- Reside in Belgium
- Able to work on-site up to two days per week, with one fixed and one flexible day
- Additional on-site presence may be required for urgent needs, mandatory office meetings or events
- In-depth knowledge of REST, JSON, XML, GraphQL and Swagger/OpenAPI specifications
- Proficient in requirements gathering, process modelling and use-case development
- Knowledge of SDLC methodologies such as Agile and Waterfall
- Understanding of system and solution design principles
- Good knowledge of MS Office, Teams and Sparx EA
- Good knowledge of BPMN and UML
- Experience writing User Stories
- Experience with SAFe, Agile and Scrum
- Extensive experience with Jira and Confluence
- Understanding of interfaces, integration points and connection types
- Understanding of architecture, technology, integration and security standards
- Ability to account for performance, security, availability and maintainability requirements
- Ability to create comprehensive API and technical documentation
- Ability to assist in creating test plans, test cases and user acceptance testing
- Ability to troubleshoot functional and technical issues or defects
- Ability to participate in technical reviews and provide implementation guidance
- Ability to present process analyses, functional test scenarios, API documentation and technical specifications
- Strong critical-thinking and decision-making skills
- Resilience under pressure and ambiguity
- Adaptability in learning new technologies and responding to changing business needs
- Empathy, active listening and a customer-focused mindset
- Leadership and influencing skills
- Ability to work with cross-functional and culturally diverse teams and stakeholders
- Excellent communication and presentation skills
- Detail-oriented approach
- Proficiency in English is an asset
- Proficiency in Dutch and/or French is a plus
- Experience in the travel industry and/or e-commerce is a bonus
- Knowledge of CMS technologies is a plus
Benefits
Comp & perks- Competitive salary
- Remote working options and flexible working hours
- 35 days of leave
- Company car and public transport season ticket
- Target-based bonus
- Comprehensive insurance package (affiliation without personal contribution, excluding outpatient costs for family members)
- Hospitalisation and dental insurance for the whole family
- Outpatient cost coverage (medical costs not related to hospitalisation)
- Group insurance: supplementary pension, disability and death coverage (cafeteria plan)
- Occupational accident insurance (extralegal)
- Meal vouchers and eco-vouchers
- Net allowances for remote working and car washing, plus an internet budget
- A job with social impact
- Good work-life balance